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Business Profile

New Car Dealers

Bill Smith Buick GMC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife purchased a truck from bill smith Gmc. The truck is 2023 denial 2500 HD with only ****** mile still under warranty. The transmission is leaking they claimed it was repaired but it still leaks. The power steering is having problems. The dealership refuses to fix it because they said a *********** tech told them it was normal working order when he came out a checked the truck. Now they are claiming no service tech looked at my truck but still saying it is normal working order because the 23 and 24 model are having the problem across the country. We have ask them to buy the truck back which they refuse to do. The dealership refused to replace the truck. Gmc customer care center told use to carry the truck to another dealership who told us bill smith has the truck red flagged in the computer so they couldn't work on it. Bill smith also scratched the back drive side door when they had it. When we carried it to have the scratches polished out the dealtailer found white/silver colored over spray on the truck as well. Bill smith has lied to us and been caught in lies different time over the last 2 and a half months. The truck is not safe to drive and nobody at bill smith seems to care and nobody at Gmc seems to care either.

    Business Response

    Date: 08/23/2024

    On behalf of Bill Smith Buick-GMC, Inc. (Bill Smith), please accept this response concerning ***********************************.

    ******************** complains that he continues to have issues with the steering on his wifes 2023 GMC 2500 truck, as well as experiencing a transmission leak.

    Immediately upon receiving this complaint, *******************, Service Manager at Bill Smith, reached out to ******************** and scheduled a service appointment for next Thursday, August 29, 2024, at 8:00 a.m. for ******************** to bring in his truck for inspection and repair.

    The issues that ******************** has been experiencing with the steering on the truck have not been taken lightly by Bill Smiths employees. Both ******************* and General Manager ***************** have made numerous calls to ************** factory representatives about these issues and numerous persons, including *******************, ***************** and at least two service technicians, have driven the truck in an attempt to replicate the steering issues and all have been unsuccessful in experiencing the problems that ******************** has described. 

    *** ********* claim regarding the scratch on the truck was previously resolved. Bill Smith paid *** ********* automobile detailer $300.00 to repair the scratch to ************************ satisfaction.

    ******************** suggests that his wifes truck may have been painted as evidenced by white/silver overspray on the vehicle. Bill Smith does not own or operate a body shop and does not  paint vehicles or have anyone employed by the dealership who paints vehicles.

    The decision of whether to repurchase a defective truck is made exclusively at the corporate level by **************. It is not and has never been a dealership decision. Also, let me emphatically state that no one at Bill Smith has red flagged this truck or taken any action that would denigrate *** or ********************* or ************************* truck. We are unaware of any methodology where such red flagging is even possible. 

    ************ will continue monitor this matter closely and take any steps possible at the dealership level to satisfy *** ********* complaint.  We regret any miscommunication which may have led to this issue and are committed to making ******************** happy.

    **************** Smith
    Attorney for Bill Smith Buick-GMC, Inc.
    *****************************************************************
    Phone: **************

    Customer Answer

    Date: 08/26/2024

     
    Complaint: 22160386

    I am rejecting this response because:
    I am not letting this go until the problems are for sure fixed. They have went back and forth to many time and have mislead me to much.
    Sincerely,

    *******************************

  • Initial Complaint

    Date:10/21/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was told by the finance officer that bank required purchase of extended warranty as vehicle was older than 6 years. Charged $4000 to original purchase price. I am attempting to reach someone at dealership who will take my call so I can cancel and receive prorated refund.

    Business Response

    Date: 10/21/2022

    On behalf of Bill Smith Buick-GMC, Inc. (Bill Smith), please accept this response concerning Ms. ******************************************************** complains that she no longer desires an extended warranty on her vehicle.  

    I am pleased to report that General Manager ***************** has reached out to ****************** and is taking steps to cancel the extended warranty and have the unearned premium refunded.

    ************ will monitor this matter closely and take any steps necessary to satisfy ******************** complaint.  We regret any miscommunication which may have led to this issue and are committed to making ****************** is satisfied with the resolution.

     
    **************** Smith
    Attorney for Bill Smith Buick-GMC, Inc.
    ************************************************************
    Phone: **************

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