Complaints

This profile includes complaints for All In Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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All In Credit Union has 30 locations, listed below.

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  All In Credit Union

  238 Virginia Ave Daleville, AL 36322-2400

  
• 

  All In Credit Union

  341 N Daleville Ave Daleville, AL 36322-2051

  
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  All In Credit Union

  2462 Montgomery Hwy Dothan, AL 36303-3254

  
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  All In Credit Union

  2525 S Park Ave Dothan, AL 36301-4907

  
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  All In Credit Union

  1238 Rucker Blvd Enterprise, AL 36330-3625

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have given them 3 months to provide me with the original document from a auto loan they werent able to provide it, so I requested it to be removed off my credit report and it still havent.

  

  Business Response

  Date: 05/03/2023

  After completing research, we found loan documents from December 2016 for a 2012 Chevrolet Cruze, a loan which was originally made by Wiregrass Federal Credit Union. Wiregrass and All In Credit Union merged ** 2019, so this is why the loan is now with All In Credit Union. We also found that ****************** submitted credit disputes with the statement that Wiregrass Federal Credit Union claimed it would "delete" the loan. Due to the merger and the fact that Wiregrass Federal Credit Union no longer exists, we do not have a way to verify this. We can confirm that it is a debt that ****************** owes. We have mailed the loan documents to ****************** at the address that was provided with this complaint. If she has further questions, she should contact All In Credit Union directly at ************. 

• Initial Complaint

  Date:01/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I refinanced my car loan through ******* and got Allin Credit Union. They didnt pay off my current creditor with capitalOne. Plus, All In Credit Union sent me a paper bill in the mail showing no payment due for ******* but online it says I have to make a payment. They also signed me for for a savings account I never asked for and is charging a statement fee. I also made a payment to my original creditor to *********** one December 30th for $693.96, and its not reflected on the new loan. Now both creditors are trying to charge me for the same loan this month, which is fraud. I shouldnt have to pay to both creditors for the same loan until the original creditor is paid off. Then the amount Ive been paying them should be credited to the account. I dont want to be scammed nor can I afford to pay both creditors all because the original creditor wasnt paid off. Plus, I dont like that All In Credit Union is saying I dont have to pay for ******* in a paper statement then saying the opposite online. That is fraud too because I can use for that. I also want them to close the savings account because I dont need to pay for paper statements for an account I wont use. I can get electric statements which are free. All In should be making sure the original creditor is paid off before charging me double. Id rather cancel the car loan since Im already paying *********** still if Im going to be double charged. My loan isnt $35k its $31,635.31 with capitalOne. Technically Im still paying the loan on my car to the original creditor since they werent paid off yet. So paying to both creditors on the same car loan is considered loan fraud. Its fraud to say I dont owe for the month with a paper statement then say I owe for the month online. Just to collect a late fee. Either contact ******* to make sure the original creditor *********** is paid off first or cancel the loan and payoff check. I cant afford to pay both for the same loan.

  

  Business Response

  Date: 01/11/2023

  An eLending representative has been in contact with **************** for the last two days and I believe we have resolved her issue. The Credit Union also reached out to ******* and they confirmed that ****** should receive funds tomorrow but they will verify to make sure and also reach out to **************** to let her know.

  Thank you. 

  
  

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a dispute over the phone about several late payments showing on my credit report from 2 accounts I have with all in credit union. The disputes were put in as fraudulent accounts in error by the representative with the credit bureau. I'm thinking the rep doesn't understand my English language too well which is understand since majority of the calls with the credit bureau are outsourced to other countries. All in has since retaliated against me by placing hold on my account even though I personally added several layers of security on my account. Passcodes ,etc. I'm a senior citizen that's currently on a breathing machine. The money they're currently holding on my account is to pay my utilities that are soon to be shut off. I'm currently on disability. If my utilities are shut off I can't use my breathing machine which can eventually be the cause of my death. I currently have no means of transportation. I have a nurse that comes to my home. This is causing me mental and financial stress which my body can not take. The temperatures are dropping too low for me to be stuck without running water, or electricity all because all in doesn't care about the health of a senior citizen. I have reached out to 2 news stations to see if this issue can be rectified.

  

  Business Response

  Date: 12/29/2022

  On December 23, 2022, the Credit Unions **************** received notice from its Loan ********************* that they had received letters from TransUnion asking the Credit Union to investigate credit inquiries for **************************  Upon investigation, the **************** saw where **** App and ***** transactions were coming from *************************** account to *************************************, whom we believe is *************************** daughter. The **************** reviewed security footage to see who had been withdrawing funds from *************************** account at the *** (interactive teller machine). The security footage showed a male driver and a female passenger withdrawing cash from *************************** account. There were two different vehicles and both vehicles are registered to ************************************ a.k.a. *************************************, which we believe is *************************** daughter. At this time, since the Credit Union knows that someone other than ************************* is conducting transactions on her account, the Credit Union freezes the account to ensure that no one can take money from *************************. The Credit Union does this to protect *************************** account. At this point, the Credit Union is not certain who is calling in about *************************** account. It might be the daughter, since she has all of *************************** personal identifiable information (PII), or it might be ************************* herself.We have asked that ************************* come to a branch so that her identity can be verified. Freezing the account and requiring in person verification is normal policy and procedure for these types of situations. ************************* is still able to receive her deposits just as she always has. But nothing can go out of the account with authorization from the real ************************** 

  Customer Answer

  Date: 12/29/2022

   
  Complaint: 18644746
  
  I am rejecting this response because:
  While I do understand the credit union protecting my best interest at hand. Any time my daughter has been to the branch it's because I have sent her there. I currently have copd which h causes me to be out of breath alot. I get tired very quickly.  So I have her to do as much as she can for me. I am aware of every single transaction from zelle and cash ****. Down to every single amount.  Thanks again  for making sure that I am aware . 
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See attached.Deceptive sales approach and financing.

  

  Business Response

  Date: 11/15/2022

  There is no attachment to this complaint as referenced. But from what we can tell from past conversations with ****************, he is upset about work completed on his home. This is a loan that All In Credit Union funded for **************** where he contracted ****************** to complete some home improvements for him. All In has had several conversations with **************** - July 22, 2022, September 27, 2022, and August 29, 2022 about the work on his home and the amount of his loan. All In has explained several times to **************** that it only handles the financing. All In does not do any work on the home and we do not control the cost of the work on the home.  All In can try to put in a ticket with ****************** on behalf of **************** and keep him updated.