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Business Profile

Moving and Storage Companies

About The Move, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired this company to move us less than one mile. The move took place on January 11 and 12, 2024. This was their second move for us, the first being May 2022. They damaged our new hardwood floors (our home was a new build) and they also damaged our washing machine front that was approximately 2 years old and part of a washer/dryer set. We have contacted this company repeatedly to get them to stand behind their mistake and to pay for the repairs/replacement. They initially spoke to my husband, *****, and offered to make things right. However, they never did and will no longer return my husbands calls and text messages. They owe us $275 to replace the washer front and $500 to have the hardwood floors repaired- a total of $775. I hope you can help me with this issue. I also want to warn others that this company does not follow-thru with their damages. They told us they were licensed and insured but havent offered to correct their damages. Thank you!

About The Move, LLC is NOT a BBB Accredited Business.

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