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Business Profile

New Car Dealers

Eastern Shore Toyota
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.67

Average of 12 Customer Reviews

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Review Details

  • Angela P

    Date: 11/28/2022

    BEWARE: Eastern Shore Toyota has deceptive business practices. They force you to use their financing which is higher after promoting a 2.9% interest rate. They also coerce you into buying warranties that you do not need. They also will run your credit multiple times under different dealer names, and you won't know until you're alerted a day or so later by the credit reporting agency. I've left multiple voicemails, messages with the receptionists, emails and no one will respond back. I'm sure when the manager responds to the BBB, he will state as usual to contact him and reply with his direct email. I've emailed him too to no avail. It was definitely a different experience than anyone that I've ever had with a car dealership. Beware of Mike and Joe, they are very deceptive. When I asked to cancel the useless warranties, Mike asked "Why, it's not going to change your payment". Who answers like that who is not benefitting from the con. I have been ignored and just as everyone else reported, the managers will not even bother to find out if their employees are doing unlawful things, such as running someone's credit information multiple times. So now instead of 1 inquiry with each credit reporting agency, I have multiple. It's a shame I had to circumvent them in order to get the useless warranties canceled. I will warn everyone I come across about Eastern Shore Toyota.

  • James S.

    Date: 11/01/2022

    Sheila D***** S***h and I are demanding our $******0 deposit returned, in spite of your "company policies" that refuse to refund deposits! I assure you that is not legal. Zach Bell, the general manager has until 5PM today to return our $******0. If you think Eastern Shore Toyota is entitled to take our money, you will learn otherwise.If you have to force people to do business with you, Eastern Shore Toyota will not last.

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