Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Nissan Pathfinder SLV new. Within the past two years the fuel pump has been replaced, the motors in the front windows replaced, entire sunroof replaced, left drivers side window replaced, steering shaft replaced. When the sunroof was replaced it was due to water pouring through the speakers/ light fixtures on the interior of the vehicle. They had my car for over a month. When I finally got it back they assured me the issue was fixed. Fast forward a few months- I got in my car one day and there was water all of the electronics again. I went to the store and bought a small trash can to help catch the water. I called Nissan they were very kid and apologetic and said to bring it back. The window motor was all broken again so I asked them to go ahead and fix that while there. Two weeks later they called me back and said that the window is fixed but that they cannot find a leak anywhere. I reminded them of the day I brought it in and how the water was pouring through the light fixtures and speakers. They said that its no longer leaking so theres nothing g to fix. I told them that I cant ride around in a vehicle with 3 kids and HOPE that it doesnt rain or that another issue doesnt arise. Even the service department manager said, I feel like your car was built on a Friday afternoon while they were walking out the door I called today to see if Nissan would buy it back or trade it for a different vehicle. They offered to trade it in but that I would need to pay ***** more for a new vehicle. It just doesnt seem right that *** had to take my personal days (teacher) to deal with an issue that is clearly Nissans. Please advise. Thank you

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Nissan Frontier from Matt Bowers Eastern Shore on October 28th. I live out of state and the vehicle had to be delivered. I took delivery and everything was great until seeing the vehicle had a cracked windshield about an hour after signing documents (the crack was at the very edge of the windshield and I did not notice it at first inspection, bad on me). I asked the salesman, ******, if the dealership would do anything to repair the windshield he said he would speak to his manager. Later that day ****** informs me that the dealership will cover the cost of windshield replacement, just send them the bill. On November 9th, I replaced the windshield and sent the bill of $967 dollars to ******. He informed me the check would be in the mail. As of November 22nd, I still had not received a check. ****** ensured me it was in the mail. Fast forward to December 3rd, still no check. I ask ****** for his managers information, and get directed to ****** After multiple attempts I finally get ahold of ***** on December 10th. He tells me the check should be in the mail and he will check with the accounts **** on status and call me back in 15 minutes. No call back. Today is December 16th and ***** will not respond to any phone calls or text messages about this matter. In fact, the last time I called I suspect that ***** purposely ignored my call. Why would a dealership commit to doing something when they clearly did not intend to follow through? It has been well over a month with no solid communication from the dealership and I am now on the hook for $967. Avoid Matt Bowers eastern shore if you are looking for honesty and integrity.

• Initial Complaint

  Date:10/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 23, 2022 I turned in a Nissan Lease. I called and told NMAC where and when I was returning the lease. On Sept. 13, 2022 I get an email from NMAC that my lease was late, because I failed to turn in the vehicle. I have called numerous times asking to speak to the *** As of today NO phone call. I called Nissan, my account is closed now, but I was reported as a late payment by Nissan because ******************* did not do their job and report my vehicle turned in.

  Business Response

  Date: 11/21/2022

  After speaking with ***************** a few weeks ago we provided a letter explaining the fact that the late grounding of his Titan was not his doing and he was to provide that information to NMAC so they could rescind them reported late pay. 

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought the car on the 19 august 2022 one week and less then 50 miles later the car just broke down on the street. Had to tow it to repair shop. When buying the car I had to pay high fees for safety inspection and work they supposedly done on the car. No work had been done on that car.

  Business Response

  Date: 12/08/2022

  The car was inspected.

  Standard maintenance, oil change and tire rotation done.  Lights were checked, tires and brakes in acceptable ranges.

  Additionally a CV axle was replaced the ** compressor was replaced along with a full evac and recharge.  Documentation is available for these repairs.

  When a 7 or 8 year old car with over 136k miles is bought and sold the buyer of such an AS IS car is purchased with an assumption of risk.  That having been said we are always trying to help with situations that come up.

  In a case like this  we should  have been informed at the time of any failure so that our service department had the opportunity to diag the problem and work on a satisfactory end.  If the car was towed why not to our facility ?

  What were the repairs needed ?