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Business Profile

Bathroom Remodel

Express Bath LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Attached is the original contract and the change order I became aware of today. The change order document sign email was included with financing document sign email. There were several document sign emails due to horrible wi-fi here. 

    The only change that was discussed on the phone was the price change to $9,400 but the change order included smaller dimensions and that the sheet rock would be unfinished. The smaller dimensions proves that I was lied to when told I couldn't cancel the contract because the size of the shower was unstandered and had already been ordered. 

    They lied, they hid changes and sub-par workmanship. This is unacceptable. 

     

    Business Response

    Date: 03/21/2024

    3-21-2024  

     

    We received your email regarding the customer complaint that was posted back in June 2023 by *************************.  This complaint was assigned ID ********.

    We immediately reached back out to the customer to address her concerns.  We have been communicating with her this week, and are scheduled to be at her house this Saturday to finalize repairs and address her concerns.  

    After her needs are met we will be in touch and update our response on the BBB website to ensure we are meeting the 7 days deadline.  

    Thank you for all your help!

    Sincerely,

    ***************************

Express Bath LLC is BBB Accredited.

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