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Business Profile

Cell Phone Supplies

MetroPCS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • James S

    Date: 09/21/2024

    Filed a claim with metro and assurant process was simple to reply and quick the first initial time! Assurant sent a phone that was refurbished and connected to another account ! Metro wouldnt activate sent it back they sent another device some process same mistake! 2 trips to the store at a expense of ***** and a ***** service fee ***** service fee everytime I talked to an agent minus work and several long hours of time which was of no anwsers or relief in sight! 6 weeks of paid service no device can't even call store automated hang up everytime and assurant agents or ai was very rude incompetent and reprimanded my swearing told me to be professional and gave me the same ol excuses I wouldn't recommend metro pcs or assurant for anyone's needs! Very disappointed angry and stressed! Looks to me that they need to overhaul there system and be more professional with the consoumers!

  • Sharon P

    Date: 07/17/2024

    I had a phone on my account to get stolen and so I filed a claim to get another phone.It took all day and the next day to be done with the process. Then I waited for phone to arrive via UPS.Well phone came in and the little slide that comes out to insert sim card was defective.I tried to get in touch with insurance place and kept getting denied service saying I gave wrong pin. I even tried to get Metro PCS to help me while in store and on phone with live agent and they wouldnt help me. I paid $60 for a broken phone because no one would listen to me or help me. Im asking for a refund of my deductible money.I am going to have to cancel the phone line of the broken phone.They want to charge me for that line as well. Please help me convince folks to take their business elsewhere when a cellphone is needed!! This company is just awful to do business with

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