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Business Profile

Drug Addiction Treatment

Crossroads Medical Wellness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Addiction Treatment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/02/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/19/22 I went to crossroads medical to seek help to get off of pain pills and see about getting put on suboxone I paid $180 cash I did a urine sample and they took my weight and blood pressure and I saw a doctor on FaceTime I believe his name was ************** he said he was going to put me on 2 strips a day and the lady at the office her name is ***** said the script would be under a ********************* because he is the ******** doctor for them and I gave them my I.D and insurance card and she gave me a card to come back on 11/16/22 and sent a prescription to my pharmacy for the strips. The pharmacy was unable to fill it because ******** denied it and this was on 10/19/22 and so i Call the doctors office back and told them what was going on and she had to resend it in for ******** to approve it and I kept going back-and-forth between ******** and the doctor because ******** said they only received 1 prior authorization from my doctors office and then my doctors office said that they did send it in and so this went back-and-forth for a couple of days and I finally got in touch with somebody else at ******** and they said that she was sending it in for generic and it had to be namebrand so Im sending the messages back-and-forth to the doctors office because they wouldnt answer the phone and then I end up going down there and she called them and they told her it needed to be name brand so she said she would send it in for me well I waited a couple days ******** said they never received a new PA and I so texted the doctor asking if I needed to come down there ( meaning Im not getting help on the phone would it be better if we were in person) my aunt also called trying to help me because at this point Im a week waiting for the Prior authorization and the lady texted saying she didnt Appreciate the threats of me coming down there and having my aunt call that she has went above and beyond for me and that there is nothing else she can do. So Im still waiting 2 weeks late

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