Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to *** because I needed a diagnostics test run on my vehicle because my check engine light was on and I was having problems accelerating when I walked in.I told ****** that I needed a diagnostics test and he told me it would be 175. He also let me know that they will not be able to get to it for two weeks. I left my vehicle there later on in the day around 445 Ish he called me and let me know that they had looked at my vehicle and I needed a valve head gasket some spark plugs replaced a few wires and that total will be $1207. He told me the parts for the vehicle will not come in until Monday and that is when they get started on my car, I said OK. so normally when I have gotten a diagnostics test done on my vehicle I get a email of what are they looked at and what all theysaw what was wrong, I checked my email after we got off the phone and I did not have anything from *** so I called back but were closed already. The next morning, I drove up there. I noticed that they were already working on my vehicle. I asked him I thought that it would not be until Monday when they got around to it. He told me that they had the parts to fix it now I asked for the results of my diagnostics test and he told me that they did not provide that to customers. They also started working on car without my consent. Keep in mind the parts were ordered for my car before we even spoke. He called me Wednesday at 04:45. The page he showed me my parts were ordered says Wednesday 01:57. When I did ask for the result of my diagnosis test he showed me a paper someone wrote on in blue ink as to describe my results and pricing. The total price for my parts was $241.00 so why its my total $1207? That is not an accurate description or result of what I asked for. we also argued on the phone a few days later because he told me it would an additional $300 for something else. II asked how it wasnt found originally in the diagnostic test he became irate and it was downhill from there.

  Customer Answer

  Date: 05/05/2025

  I went to pick my car up today. I paid 1247.  They removed the extra money he said he was gonna charge me for the coils. He also gave me a detailed description and paperwork of what was done on my car. 

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 16, 2024, I dropped my car off because it was in limp mode. I chose Bramlett because it was the nearest *** dealership near me. I recently purchased the car in ******* and did not want to out a strain on the vehicle. I was told my ***** ******** that it was the turbo and it would have to be ordered. I was told that my warranty did not include rental coverage but for two days. So from the 16th of may until now I have accrued real charges and was not even offered a car by Bramlett. I was told one time that I was forgotten about. To add, I was contacted by ***** stating my car was ready. I paid ****** out of pocket plus rental fees. I made it down the street and the car had the same issue. All they had to do was provide a loaner. Now Bramlett says they are awaiting two bolts and that's its. This make four months total they had my car with no resolution. I was told I would be reimbursed 2 days rental and yet to receive that either. I went by today after being told they would be pulling it in to start on it and not movement.

  

  Business Response

  Date: 09/17/2024

  Although Mr. ****** did not buy his vehicle here, nor his service contract on the vehicle, we were happy to assist him. We diagnosed his vehicle with the help of ************** **************************** ordered parts and installed them when they came in. We drove the vehicle many times as part of our standard policy testing and quality control. We filed the claim with his service contract who authorized the repair and a limited amount of rental. We had to wait on backordered parts to repair the vehicle. When the vehicle came back the 2nd time, we had new trouble codes than before, we diagnosed a faulty powertrain module, which we covered under warranty and no charge to Mr. ******* We do not pay for rental vehicles that are not authorized by warranty or a service contract. Now we have ordered a turbocharger at the advice of ************** Technical Assistance. We have been waiting on more backordered parts, seals, studs, gaskets, pipes, etc. required to do his repair. We have offered to cover his $ ****** deductible and file for reimbursement of rental charges he incurred at his discretion, and to help cover any charges on this repair not covered by his warranty or service contract. We will work in his vehicle with our scheduled service appointments to the best of our ability. There are other clients who have waited patiently for months who have scheduled a service appointment to reserve a technician for repairs. I would recommend contacting his selling dealer for rental/loaner vehicles and reimbursement of deductibles he agreed on for covered service repairs when he purchased his vehicle.

  ****** ********- Service Manager