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Business Profile

Plumber

Roto Rooter

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Roto Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My septic system backed up om 2/27/25. Rotor Rooter came out to help me resolve the problem. The service tech was here approximately 4 hours. He had trouble finding my line. He said he rooted beyond my property line and it may be a city problem. I called the city, they came out and showed him the lines. Apparently, we have shared sewer lines in this neighborhood. So the tech explains that I would need to talk to my neighbors to install a clean out in their yard and share the expense. He said he would send me a quote for the clean out, charged me $588 and said he would come back the next day to mark the yard for the clean out. He also left my access port open with raw sewage in my yard. The problem was not resolved but it safe to use the toilet. I went to use my toilet, when I flushed it cracked open. It was not damaged before. I believe the service tech rooted up to the toilet. He has not returned.On 3/1/2025, i called requesting the quote and finally got it. Meanwhile, my neighbors came by to see if I was having problems and they had the clogged removed from the clean out across the street. Question/concerns 1. Why did the Rotor Rooter tech not find the designated clean out when the city showed him how the lines run?2. The tech left the access port open and stated that he would be back Friday the 28th and never showed.3. I called and voiced my concerns. We scheduled a service call for 3/7/2025. No show and no call.Resolution I was charged for bad service, my toilet is broken/unusable and my sewer port is open. I would like a refund, my toilet fixed and my port closed. Every drain in my house smell like sewer.

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