Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought the recliner and in a year the mechanism broke on both sides, the cushion collapsed and the arm rest ******* in gone, the wood is literally pressing into my ribs if I lean on either side. Lazy boy used to mean quality, but now it means a waste of money. We finally got service tech out but only replaced one side of the broken left mechanism however will not replace broken springs. and now its worse than ever. it's unusable in every way. cannot sit in it without it causing nerve and back problems and that with us adding extra outside cushions. The whole chair is nothing but trash at this point.

  Business Response

  Date: 07/11/2024

  Complaint ID ******** has been filed against the incorrect business. The business that this complaint has been filed against does not operate in the Dothan, AL area.

  All locations are independently owned and operated.

  The business associated with this complaint only operates in the *******, ** vicinity.

  Please remove this posting, and re-file with the correct dealership in your area.

  For more information for the proper dealership information, please call ************.

  Thank You.

  Customer Answer

  Date: 07/11/2024

   
  Complaint: 21974140
  
  I am rejecting this response because:

  weve already contacted the store and said it falls to guardsmen and lazy boy. Lazy boy ,, itself should be held liable for extremely poor quality of product. The local place is only the middle man not the manufacturer. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/11/2024

  You have filed a complaint against another "local place" in *******, which is unrelated to the location you have purchased from. 

  The Atlanta location you have filed this case against, is not the manufacturer.

  Please contact the corporate office at ************ for more information regarding your situation.

  Thank You.

  Customer Answer

  Date: 07/11/2024

   
  Complaint: 21974140
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/14/2024

  This customer had complaints after the manufacturer's warranty had expired.  They had purchased extended warranty for accidents in the home.  The extended warranty has replaced both units.  This is a one time replacement.  Abuse in the home is not a manufacturing defect.  We have completed our obligation on this matter and have no open service tickets with this person.
  

• Initial Complaint

  Date:08/10/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife submitted a complaint on 7/11/23 to BBB and even though she told the store we had two different last names, they refused to accept her complaint because my name was on the **** of sale so again, I, ***********************, purchased a Lazy Boy recliner on 4/22/23, and brought the chair home. This chair was for my wife who is 74 and about **************************************************************************** get the foot stand up. I adjusted the wing nuts on the back but it was not any better. We had to go North for my granddaughter's graduation in ******** and visit my wife's sick sister in ** where we stayed until 6/17/23. We purchased another chair which my wife loved when we returned and we decided to take the Lazy Boy back because it did not work properly for her. In the contract box (Sold "As-Is" Final Sale (No refund or Exchange)) was not checked. As noted by the Manager at the bottom in very small print No Returns or Exchange unless product is defective, which it was for my wife. We returned the chair and my wife demonstrated the chair was defective for the Manager because she was not able to recline. The Manager told us twice that she had been in the business for 20 or 25 years and was the official expert, she also recommended that I buy an electric recliner. This made me angry so when the Manager said "I will have to make some calls", I said then you really aren't a Manager just a Minion. She became enraged told her people to get inside and slammed the door. We had to leave the chair there because we had no help loading it back on the truck.