Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 1/6/2023 I shipped golf clubs, with range finder and travel bag using UPS services for secure shipment from ****** ** to ******, **. The store did not box the item but used zip ties on the zippers to secure the items. When I tracked the golf clubs, the shipment had stopped in ********, **. I notified the ****** UPS to investigate. The investigation statement read; We have been unable to provide satisfactory proof of delivery for the above shipment. We apologize for the inconvenience this cause. No looking at video of the UPS facility and employee actions, not interviewing employees of the ******** facility. I have receipts for all the items that were obviously stolen. Golf clubs are very large and very difficult to lose. The up-sell insurance UPS charges and attaches to shipments covers damaged or lost items. How can a complete set of golf club disappear in thin air and without a thorough investigation from UPS. The store in ****** offered me $190 to cover the stolen items. I have all receipts for all items. The cost is over $2000. I did not declare the value to be $100. The UPS associate did not ask me the value, they asked me if I want to insure the shipment for more than $100. I said no because I trust what I am sending through a professional service provider, will not be stolen from UPS staff. I certainly did not believe UPS could lose such a large item. I believe the staff at the ****** store forgone shipping the golf clubs in a box, which would have concealed the items, preventing them from being stolen. It was laziness. Again, I did not declare the value at $100, I purchased the insurance for $100. Staff did not ask me the value. They only ask what customers want to insure shipments for. As a longtime customer of ********************, over ** years, I have never purchased extra insurance because items sent are always packaged securely. UPS should insure shipments, not the customer.