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Business Profile

Cabinet Manufacturers

Legacy Cabinets, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Legacy Cabinets, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Legacy Cabinets, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased home under warranty from *************** that installed Legacy cabinets. Our master bath vanity was obviously painted at factory and did not cure. The finish is wearing off. We contacted *************** who simply said cabinets not covered under warranty. We asked only for a pint or quart of touch up paint so we could fix it ourselves. We were told to contact Legacy. We did. They contacted *************** who again refused to get us touch up. Their response was to take a door off and color match it. This can go wrong in many ways due to sheen/finish etc. the warranty rep **** just kept repeating cabinets not covered. We are simply needing a pint or quart of touch up paint from cabinet company.

      Business Response

      Date: 08/14/2023

      Thank you for bringing this matter to our attention.


      We value every homeowner who chooses to install Legacy Cabinets, and we apologize for the inconvenience you've faced regarding the finish on your master bath vanity.
      To clarify, the finish on our cabinets is achieved through a sophisticated process that involves premixed catalysts, specific heat levels, and specialized curing processes. Due to the intricacies involved in this process, it is difficult to send out our materials directly form our factory, as they require specific tooling for application.

      We understand your concerns and the need for a remedy. If the recommendation to remove a door and color match was made, it's consistent with common practices to remedy such issues on-site.  You can also take a door or drawer front to your local ******************************* store, and they will color match it for you.

      Again, we sincerely apologize for any inconveniences we may have caused.
      Warm regards,

      Legacy Cabinets

    Legacy Cabinets, Inc. is BBB Accredited.

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