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Business Profile

Insurance Companies

The National Security Group, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The National Security Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am doing this complaint for my dad he is elderly and has been trying to get National Security Group to fix the roof. His roof was damaged in the storm and in 2023 it caved in and he has been trying to get assistance. He pays every month and they refuse to fix it. They are taking advantage of the elderly. They cover his property but wont fix anything and continue to take his money. Its fraud and its a shame they are abusing the elderly. They keep threatening to cancel his insurance every time he makes a claim. Please help with this matter.

      Business Response

      Date: 03/27/2024

      The customer had a roof and interior damage claim in November 2020 and received an actual cash value claim payment to replace the roof and repair the interior. The customer reported another claim on March ******, concerning the property made the subject of the November 2020 claim. The reported claim was promptly assigned to an adjuster for inspection.

      The adjuster inspection revealed that the roof had not been replaced as allowed for in the November 2020 claim, nor had the interior damage been repaired. The customer was promptly notified by letter of the denial of the March 3, 2023 claim, and the reasons for said denial. The customer was also informed that the adjusters inspection revealed new wind damage to the window screens but that the costs to repair this damage would be less than the policy deductible. We believe this claim was handed in good faith and fair dealing and in accordance with the policy terms and condition. If we can be of further assistance, please let us know. 

      *********************, Legal Counsel

      National Security Fire & Casualty Company

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