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Business Profile

Building Materials

Worthington Millwork, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

This profile includes complaints for Worthington Millwork, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Worthington Millwork, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/25/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My issue with Worthington Millwork is almost exactly the same as everyone elses. Ordered three porch columns in May 2023 for $1,500. *** been told numerous times my refund would be sent out and it never arrives.Trying to get credit unions fraud division to return my money. Filed a complaint with Michigans attorney general. These people are just crooks.

    • Initial Complaint

      Date:08/17/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/12/2023 I ordered (order #****) one piece of polyurethane moulding and paid via charge card $266.95. On August 1, 2023 I cancelled the order. I received notice that this order would be cancelled and refunded. Since then I have phoned several times with no answer or the phone rings then goes busy. There is no response to my emails. I feel this company has stolen my money.

    • Initial Complaint

      Date:07/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 4 columns on June 19th 2023. Never received my order. Never even received an email for a shipment. I called and emailed the sales manager ***** multiple times and have never received a response or reply back. ***** was easy to reach before my purchase. After my purchase was complete, its like the company vanished. I never received my columns.

    • Initial Complaint

      Date:05/24/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a fiberglass post from this company in beginning of march 2023 it is now the end of may. They told me two weeks for delivery I have not heard anything from them so I tried calling and e mailing them. Nobody answers the phone or e mails Ive tried at least 20 times!Paid them $1,200. I was wondering how I can get my money back or the product I ordered. I am not a happy person right now!!

    • Initial Complaint

      Date:03/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our company purchased four 12" x 16' plain round tapered fiberglass column with attic base - cut plan D, no capital. We were required to prepay for the order. *********************** paid $6,599.00 on 7/26/2022 with his DN Concrete credit card ending in ****. I have been told numerous times that we would receive the order, as of 3/3/2023 we have not. I cannot get much communication from this company. We are located in ************, ******* and we had one of our employees, *************************, visit their facility on 2/12/2023 at Worthington Millwork, ******************************************************************. ****** was assured that they would get in contact with us and let us know when we would receive our order. I haven't heard anything from them. I have called many times, they refuse to pick up the phone, today when I called it did go to voice mail, that is the first time that has happened, I left my contact information and referenced that we have an order with them. I have emailed them without any response. This is a ******************** project, and we need a resolution to this, either a refund or delivery of the product we purchased.

    • Initial Complaint

      Date:03/02/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for four columns for my home pre-paid $1500 in for **************** plus shipping costs was promised delivery in November or December call several times and Rv promised several times last conversation was end of December said that they were going to ship in January now is March and still no columns in at this point they no longer answer the phone I no longer answer emails I think they hit it. It appears that they may be out of business. I would like to know whether or not they are out of business, and if there are other similar complaints , Im not sure theres any remedy at this point since the kids apparently theyre out of business.

    • Initial Complaint

      Date:02/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Polyurethane Balustrade System exterior porch railings for my home from **************** owner of Worthington Millwork, LLC. in July 2022. **************** promised that I would receive my Polyurethane Balustrade System exterior porch railings within 6 to 8 weeks. I paid him a 50% deposit of $7,104.15. In October 2022 I contacted Worthington Millwork, LLC. about my rails. No one responded for weeks. Finally, the secretary answered the phone and told me that **************** had a problem with their manufacturer and had to find another manufacturer however, I could request a full refund. In November I requested a full refund by email. Again, no one responded by email or to my phone calls. In early December I was able to locate some of his family members on ******** and contacted them. **************** responded immediately. He stated that my refund had been processed and I will be receiving my refund soon. His secretary said she has already prepared the ***** envelope to send my refund. As of Feb 13, 2023, I have not received my refund nor have I heard anything from them. They are not receiving any calls or responding to correspondence.

    • Initial Complaint

      Date:01/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered columns from Worthingron millworks they did not make them and have refused to return my 7000$. I have attached a check they took a picture of and repeatedly made out to the wrong person or said it failed to send. The owner **** has been contacted and spoken to weekly for the past year. He has come up with every excuse in the book as to why I haven't received my refund. He has now stopped answering phone calls and text messages.

    • Initial Complaint

      Date:01/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We placed an order for columns with Worthington Millwork on May 18,2022. Invoice number ****. Lead time was 3-4 weeks. We paid in full, $4,192.20. As of today we have not received columns. In November 2022, **** at Worthington offered us a refund, when we tried to contact to confirm we would like refund there is no reply. No one answers the phone, no reply to email. In reading other complaints this company clearly is running a scam. What can BBB do to help us and stop it from happening again?

    • Initial Complaint

      Date:10/28/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      COMPANY: WORTHINGTON MILLWORK LLC. ******************************************************* TRANSACTION: Date: May 12, 2022 at 3:09:15 PM EDT To: email not submitted privacy Subject: Invoice ******* from Worthington Millwork, LLC Reply-To: ******************************** AMOUNT: $3,336.30 TO BE SHIPPED TO ******************************* (OUR CONTRACTOR)Product Never Arrived. Emails and text messages never answered Phone calls to **** and receptionist **** begain from Sept 9th through Oct 28th Promised product would be delivered never arrived. Offered refund on Oct 19th I said I wanted the product. Promised it would be shipped Called Octo 28th I was told order was cancelled because I did not want it (not true) no refund and no product. Said I would be made top priority. No product , no refund. Worthington Millwork, LLC DUE 05/12/2022 $3,336.30 Review and pay Powered by QuickBooks Dear *********************************,We appreciate your business. Please find your invoice details here. Feel free to contact us if you have any questions.Have a great day!Worthington Millwork, LLC Bill toFrank *********** ******** *************, ** ***** Ship toFrank *********** 11-303-3-192$0.00 (6) 8" x ************************ Fiberglass with Tuscan Cap and Base 11-303-3-192$3,086.30 (6) 8" x ************************ Fiberglass with Tuscan Cap and Base Subtotal$3,086.30 Shipping$250.00 Total$3,336.30 Balance due$3,336.30 paid in full **** Worthington Millwork, LLC ****************************************************************************************** ************ ******************************** www.WorthingtonMillwork.com COMPANY: WORTHINGTON MILLWORK LLC. ******************************************************* TRANSACTION: Date: May 12, 2022 at 3:09:15 PM EDT To: Address not included for privacy reasons Subject: Invoice ******* from Worthington Millwork, LLC Reply-To: ******************************** AMOUNT: $3,336.30 TO BE SHIPPED TO ******************************* (OUR CONTRACTOR)

    Worthington Millwork, LLC is NOT a BBB Accredited Business.

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