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Business Profile

Concrete

Superior Concrete Solution

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The work on my pool and pool deck were both subpar. First, for the pool, they tried to paint a concrete pool with the wrong product TWICE. What they used did not stick, instead they caused more problems than before they started.Second, the resurfaced my pool deck. The product they used cracked and peeled in several places. The service took months, and once paid they disappeared. Promises to "make it right" never happened. All the money spent had been wasted. I had to find another company to come correctly repair my pool. The entire process took calls and text messages with many excuses for delayed work. I cannot caution people enough to avoid Superior Concrete Solutions.

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After paying 50% down payment for Epoxy flooring work, we were waiting and send several messages for 4.5 months to schedule a closure time for my business. I was the sole individual attempting contact.Contract work was finally completed in early Sept 2022 and I contacted the owner 2 weeks later to request my copy of paid receipt and front door key that was given to the work crew.Several direct calls to Superior were sent to voicemail, and messages to his WhatsApp regarding this issue were read by him but he has a 24 hour time and messages disappear.Very poor to non-existent follow on customer service.

Superior Concrete Solution is NOT a BBB Accredited Business.

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