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Business Profile

Dressmaker

Custom-Ish

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dressmaker.

Complaints

This profile includes complaints for Custom-Ish's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      She pretended to professionally make dresses, when I reached out for a dress to be made I met her on 6/5/22, and she took my measurements, I told her the date for my birthday party (7/23/2022) and asked if she could do it, she committed to making it and made me think the entire time she was working to give me an acceptable finished product.I had to reach out to her to see how my dress was coming along. She stated my dress would be complete on 7/12, On 7/22/22 she had me come to her, even though my dress was supposed to be delivered on that Wednesday, still making me think my dress was complete as she stated previously to find that it looked like she just started making my dress. She did not deliver my dress until 3:30 on the day of my event(7/23/2022). She did not have the dress in any form of packaging, the dress was stinking like body odor, and it was so many imperfections, I could not wear the dress. I reached out the next day about my dissatisfaction and she ignored me. Then after she claimed that she had been locked out of her account and eventually stop responding and blocked me after I requested a refund.

    Custom-Ish is NOT a BBB Accredited Business.

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