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Business Profile

Motels

Budgetel Inn & Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/21/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From November 2024-February 21 2025 onward $10,000.00 plus ($80.00 daily/ 4 months)It's a hotel. Typical hotel duties Severe unprofessionalism; targeted inadequacies; blatant publicly viewed disrespect towards paid customer; 6/10 personal rating for room safety, basic cleanliness; rodent control. Lack of Resolution has driven wedges between certain staff and upper management and or ownership. Lack of Resolution turned an easily fixed issue into blatant and publicly open and viewed disrespect towards customer. Cleaning a room as basic hotel duties oddly became an act of mutiny within one employee and her lead management and or owner which spilled back on to the way paid customer of 4 plus months is treated and, also not cared for through basic hotel necessities. No true resolution as of yet. Tension does seem both unprofessional and can possibly lead to...... who knows? Advertising in NO WAY played into the cause, effect, reasoning on either side, business or customer, results etc. Advertising in NO WAY can ever be treated as a reason any word said and or documented within this very complaint towards company from paid ccustomer.

    Customer Answer

    Date: 02/21/2025

    Offhand I am unaware of the whole name of the employee but she affectionately goes by Ms. **** Number One housekeeper well known and is leaned on as the housekeeping leader in the point of view from the management and or owner. Ms *** and paid customer as well as entire small family developed friendly professional rapport that seemed to have led to resentment from management/ ownership

Budgetel Inn & Suites is NOT a BBB Accredited Business.

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