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Business Profile

Dental Assistant School

Shoals Dental Assisting Program

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Assistant School.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 16th 2021, I enrolled as a student for the Shoals Dental Assisting program in ********, *******. I was told, but I would be paying $4,500 for my tuition, which included the $500 to go toward my ************** (****) for my certification. After completion of the program, I went to take the Board exam for my employer and was told that the school I attended was NOT *** accredited and that I am not applicable for the Registered Dental Assistant certificate. After reaching out to ******************************* who co Owns the program, she admitted she didnt think the program was *** accredited and that it was misleading. I would not have taken out a loan for $4,500 thru CareCredit for a school that was not accredited but promised the **** board cert. now, not only am I responsible for paying back that money for a certificate I was never goi g to receive, I am now at risk for losing my job beings that I can not obtain my credentials.

    Business Response

    Date: 12/19/2022

    Better Business Bureau ID ********

    She is disputing that the program is not accredited with the ******** Dental Association. We are not and it does not say anywhere on our marketing materials (brochure, website, or ********* that we are accredited. The only way to have an *** accredited program for dental assisting is to go to a college for 2 years. We can send a copy of the brochure we use and you can look at the website Shoalsdentalassisting.com. In the ****************, you do not have to be certified to be a dental assistant. This is the same way in all the Alabama 12 week dental assisting programs (no one is *** accredited). We do say that we will assist in preparation and scheduling for the Certified Dental Assisting Exam or the Nation Entry Level Dental Assistant exam. We are sorry that she thought we were accredited, but in none of our materials does it say that we are *** accredited. We do not know what other states require. She was reimbursed for the money for her test.

    We have been slow to respond to the BBB because the partner of the school that handles this is in college, working full time, bought a new house and is getting married in 2 weeks. Please let me know if you need any further information.

    Shoals Dental Assisting Program

    ******************************* DMD

    ********************* DA

  • Initial Complaint

    Date:09/26/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attended a 12 week program with this company and the owner did a terrible job keeping in contact with me as her student I have yet to receive my CPR certification after being told I would receive it and now we have been out of school for almost 2 months. Im not satisfied that I paid $3,244.50 and barely received anything out of the entire program.

Shoals Dental Assisting Program is NOT a BBB Accredited Business.

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