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Business Profile

Estate Auctions

G&G Estate Auction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Estate Auctions.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sold a valuable piece of vintage video game history through ****** and his auction company. Seemed up front and honest at the beginning. After the item sold I had placed on consignment through him, instead of him giving me the amount minus the 15% as his commission we agreed upon, he proceeded to give me significantly less. Not only did he s**** me over but the gentleman who bought the piece as well. No buyers premium was posted ahead of time yet he added that amount on after the fact as well as additional shipping fees for the buyer which totaled close to an additional $6-700. He nickeled and dimed both of **. Knowing he was in the wrong he then blocked me on both ******** and through my phone number. I just asked him to do right by what he had offered. I was never once nasty or negative. His own loss as I was going to do a ton of business with him down the line. He shot his own self in the foot.

  • Initial Complaint

    Date:07/18/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item on the hibid auction website from G&G Estate Sale on 6/20/2022. Lot #** bag of brooches. I paid for the item and shipping. I never received the item so I contacted the auction company that procured payment and they told me the item I bought was sent. I waited a week and emailed again. This time I asked for a refund or the tracking number. I was told they would look it up and email it to me. I waited another week and emailed yet again. They stopped responding. I have never received the items I purchased or a refund.I want the item I purchased and paid for ASAP.

    Customer Answer

    Date: 08/08/2022

     

     

    After refunding my money the seller then threatens me! He states he has proof the items were delivered but does not attach anything showing

    the tracking number or delivery information.  He states I am banned from auctions through his company which is fine. I think he is nothing

    but a con man. But to leave me negative feed back because I did not receive my item that he states he has proof was sent is ridiculous! 

    Show me proof or submit an apology!

     

     

    Complaint: 17582707

    I am rejecting this response because:

    Sincerely,

    *************************

G&G Estate Auction is NOT a BBB Accredited Business.

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