We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Storage

Midgard Self Stge Chisholm Rd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I began renting a covered parking unit at Midgard storage *************************************************************** 35634.Rented beginning May 1 for 44 per month. I used the unit for storing my cargo trailer until I left the unit approx July 4th 2024. I notified the agent via their office Zoom system (the site is unstaffed) that I was leaving that day. My contract stated that I need to provide 30 days notice, so I expected to be billed for the entire month of July. I was auto-billed on my credit card for August. on the 2nd I believe. I contacted them via phone and explained the situation, I had left, taken my trailer to *****. On July 4 the spot was empty and I should not be billed further. The agent looked into it and said it would be take care of. Now I have been auto-billed again Sept 2 for $74. They raised their rates after I left, effective aug1 2024, and are now billing me an increased rate, for a space I no longer rent. I would like to receive a credit on my card for the two extra months for which they billed me, Aug and Sept. $74x2. and an apology would be appreciated. I just turned autopay off via their website, so they should not be billing my credit card further. Note my original contract attached was for a difference until I booked online while in *******. When I arrived I saw that it was an indoor unit that I could not get my cargo Trailer into. Onsite, the virtual agent changed me over to the space they call CP19, at a higher rate of ***** this was fine.

  • Initial Complaint

    Date:11/14/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been renting from Midgard Storage since Nov 2017. I down sized June 2022. As I was moving across the hall I notice the mold/mildrew. I let the representive know. Then I filed with Cornerstone. *********** replied back that mold/mildrew was excluded from the insurance. I was told that the insurance was mandatory. Cornerstone said it would be Midgards responsibility. I was told from someone in management within the company that Midgard on Chishlom Rd. ********************* does not have a dehumidifier. The moisture barrier was off. Standard ***** Midgards stays on *****. Since Nov 2017-June 2022 I had spent a total of. And I was mislead and they false advertise about it being climate controlled. If it was Climate Controlled which is what I was rented my belongings would not be ruined. This company has stole from me. My rent continued to go up and up until June 2022 I have paid Midgard Storage $11,317.96. This company has done nothing but steal and mislead customers. I have email ******************* management.com. She was extremely rude and not professional. She offered me 1 months free of rental. And she said that was her final answer. I feel like they just stole my money and are false advertising to the public. This is not how a business should treat their customers. I feel like they owe me my money back. No one would want their valuables & sentimental safe. That's the purpose of paying the extra money for Clinate controlled storage. Please help get me a resolution. Thank you so much, *****************************

    Business Response

    Date: 11/19/2022

    ******************,

    I've copied and pasted the portion of the lease you signed that addresses these scenarios. Again, there was no water event which is why insurance denied your claim. Your things could have been brought in wet or already with mold. Please see a portion of our lease below:

    22. TEMPERATURE/HUMIDITY CONTROL: Occupant understands that any storage units within the Facility that *** be considered climate controlled *** be only heated and/or cooled. Climate controlled storage units are heated and cooled depending on outside temperature. These storage units do not provide constant internal temperature or humidity control and Operator does not
    warrant or guarantee temperature or humidity ranges in the Unit or at the Facility. Even in climate controlled storage units, there is a risk of the growth of mold and/or mildew on Occupant`s stored Personal Property, particularly if Occupant brings damp or wet Personal Property into the Unit. Mold and/or mildew are naturally occurring substances, and Operator is not liable for the growth of
    mold or mildew on stored property. Systems that are used to provide heating and cooling do not have backup power sources.Under certain circumstances, including, but not limited to, mechanical failure of heating and/or cooling systems, electrical blackouts and acts of God, the Unit *** not be heated or cooled at all. Occupant shall store their Property within the Unit solely at their own risk.

Midgard Self Stge Chisholm Rd is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.