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Business Profile

Tree Services

Tree Professional, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/03/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the beginning of April we had tornados, high speed winds, causing a lot of damage. We did not have any damage to our property, until the tree professionals dropped a tree on our fence in the back yard. It was suspended by a power line that was damaged from the storm. They attempted to remove the tree and dropped in on my fence. Leaving a massive hole in the fence. The crewman said he spoke with his boss and that they would send someone to fix the fence. It's been over a month, and I've called twice a week to get in touch with them and I always get the same response from a secretary, "I'll call you back." Never to hear from them. They damaged my property. They have ignored my calls to get information, and my attempts to communicate to fix the issue. It's not right.

    Business Response

    Date: 05/15/2023

    When the first call to our office was made about this situation there was a misunderstanding about what the caller was needing/concerned about. Our office was under the impression that the customer was needing a tree removed from her fence that had fallen during the storms that had come through. Our office put the caller's info into our system as we do all leads. It was not until a few calls after that our office come to the understanding that we had damaged the fence cutting trees for the power line company. There was clarification made and our office proceeded by reaching out to the coordinator in charge. The coordinator in charge assured ** that he had reached out by phone a few times to the customer with no answer. He also visited the house in effort to fix the issue, but no one was available at home. This issue has not been ignored. Tree Pro has been in contact with customer over this issue and will gladly resolve the issue. 

Tree Professional, Inc. is NOT a BBB Accredited Business.

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