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Business Profile

Fire and Water Damage Restoration

SERVPRO of Baldwin County

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

This profile includes complaints for SERVPRO of Baldwin County's headquarters and its corporate-owned locations. To view all corporate locations, see

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SERVPRO of Baldwin County has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My stainless steel refrigerator was clearly damaged from movers with Serv Pro. I reached out and showed them a video of the damage and they denied it happened. *** had two hernia surgeries, there is no possible way I could move or make the metal bend. No apology, or replacement of the door on the refrigerator door was offered. Office manager stated owner had watched video I sent and said movers didnt do it. I watched their workers move it, I know which one did it. Very disappointed.

      Business Response

      Date: 05/30/2023

      We are sorry that this customer had this complaint.  Our goal is always 100% customer satisfaction.  As hard as we strive for perfect remarks, we also cannot justify expenses for damage claims that we are not responsible for.

      After this accusation was brought to our attention, a manager was sent to the customers home.  The manager took photos and videos with the customer on site.  The aforementioned photos and videos were compared with two separate 3-D virtual live tours of the home, taken on two different days that were both previous to the damage claim being reported.

      After comparison of all referenced documentation, it was determined that the damage claim not an issue that we were responsible for.  The customer was informed of this as well.

    SERVPRO of Baldwin County is NOT a BBB Accredited Business.

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