Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a Samung refrigerator from **** at Dixie Salavage when I went to pick up they load wrong refrigerator on truck I got hone and got in my lake house it was wrong refrigerator when I called them back about it they sent there guy out with my refrigerator he put it in my house got the other one but in the process Dixie Salvages moving person broke my ice maker now they don't except responsible and I have to pay a warranty deductible I will never give them another dime of my money nor will i ever say anything good about what they have done.
Business Response
Date: 04/17/2023
We did load the wrong refrigerator on ******************** truck but quickly resolved that error the next morning by delivering the correct refrigerator and picking up the one loaded by mistake. The refrigerator was loaded and unloaded carefully and the ice maker was never touched by the gentlemen who delivered. Our appliances are scratch & dent, which our salespeople explain. They do come with a third party one year warranty so if there is a problem, customers are instructed to follow instructions on the warranty card. We are very sorry for this inconvenience but with any type of product, there are occasionally issues that neither the seller nor the buyer are aware of.
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