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Business Profile

Mailing Services

The UPS Store #6183

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/12/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/28/22, I brought 2 large paintings to the *** store in ************** to be packaged and delivered. The manager of that store (***** at the time), allowed me to package them as I was very particular about how they should be packaged. Each painting was meticulously wrapped in bubble wrap, placed in sturdy boxes purchased from the store, and insured for $12,000 each. When the paintings arrived at their destination, it was discovered that one of the paintings was damaged. The frame had a crack in it, a cross support on the back of the frame had broken off, and a **** or small chip was evident on the top of the painting. I filed a claim with ***** at *** shortly after receiving the news from the receiver, and explained that instead of being re-imbursed $12,000 (the full amount for the painting), I would instead fly out to *********** to repair the painting. I also explained that I would not charge *** for my flight since I was going to be in the area, but I would charge for my expenses for hotel and car rental and supplies for repair. The price for shipping the two packages plus insurance was $1216. My receipts for reimbursements totaled $934.Since my first filing of the claim, I have made dozens of phone calls to the store, dozens of phone calls to corporate and now 7 months later I am still no where near seeing a resolution here. I am constantly told by the store that they are working on my claim with the corporate office and yet every time that I have called nothing has been resolved. I have asked the store to forward the emails that they have received from corporate and to this day have not received anything. This claim has now gone through three different employees who no longer work at the store. When I call corporate, I am always told to call the store. Never have I been so frustrated. I have spent ****s of dollars in shipping and in insurance and now am convinced that this is a fraudulent practice. I have been extremely patient. Thank you for your time.

The UPS Store #6183 is NOT a BBB Accredited Business.

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