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Business Profile

Medical Spa

Encore Medical Spa and Family Medicine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Spa.

Complaints

This profile includes complaints for Encore Medical Spa and Family Medicine's headquarters and its corporate-owned locations. To view all corporate locations, see

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Encore Medical Spa and Family Medicine has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Billing errors. Attempted to resolve with billing and office manager. Resulted in being slandered and told that physician would no longer treat family. Went to physician multiple times and any past due amounts reported were paid. Received notice that owed over 260 dollars unexpectedly. Requested itemized bill. The itemized bill did not reflect the amount given by receptionist. Itemized bill received two weeks later after requests. **** had errors where amounts paid in check for total **pay was not reported to the full amount. Noticed billing errors where bank drafts were not **nsistent with their amount paid in their system. Refused to **ntact us or listen to **mplain. Office manager dropped us from care after reporting what appears to be fraudulent billing practices. Received another bill on April 16 2023 for November 8, 2022 with a different amount total and the bills do not make sense because the numbers keep changing. Complaints ignored and dropped reporting that we were safety risks after questioning bills and again charges kept changing. Refused to provide medical re**rds directly to me as well by office management or **ntact me after several calls. These past charges are years old and as far back as I we can see they have been re**rding 35 dollar ** pays as receiving on 20 dollars and not sending out statements. This was surprise charges and **ding errors. I am looking for explanation of bills, services and why cleared checks are not re**rded accurately in their system in order to clarify the amounts proposed owed over several years as well as why it was never entered **rrectly when we did pay previous charges at doctors Visits as well as why it was as surprise charges after several years. It really doesnt make sense and is **ncerning. Truly dont know if these are further errors and glad I didnt just fork out money. We have cleared checks and they didnt care to respond professionally or clarify why we were billed so much and the number changes

    Encore Medical Spa and Family Medicine is NOT a BBB Accredited Business.

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