Complaints
This profile includes complaints for Family Savings Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
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Initial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had an auto loan with FSCU for a 2007 Jeep Wrangler. I paid said vehicle off earlier this year 2022. They refuse to release title due to a negative checking account. My loan papers say nothing of the sort can happen. I am now at a point where I need to sell the vehicle and can not due to not having my title. My loan for the vehicle was paid in full.
Business Response
Date: 12/12/2022
FSCU agrees that the member paid off the vehicle as stated. There is a Cross-collateralization and Release of Lien clause within the loan agreement signed by the member and is being invoked by the credit union due to there being a negative balance on two accounts at the Credit Union. The member stated in 2017 that a monthly payment would be made to pay off the balance owed the credit union. The member did not follow through with that promise. The member offered to make payments recently. The credit union offered for the member to pay half of the amount owed the credit union and make payments on the remainder of the balance. We have not heard a response on the latest offer.
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