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Business Profile

New Car Dealers

Ronnie Watkins Ford Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Grandfather purchased a **** premium care extended warranty through the dealership in 2020 as the manufacturer warranty was about to expire. The warranty start date was set to 2017 on the paperwork instead of 2020, the purchase date. The terms of the warranty were 6 years/72,000 miles with a $50 deductible. Recently, we had to have the vehicle worked on. When we went to pay, the service department stated the warranty runs concurrent with the factory **** warranty so its backdated. They wanted us to leave the paperwork we had, which we declined to do so. I contacted **** Premium Care customer support. I was told that if it was purchased in ****************************** 2020, not be back dated to the original purchase date. The representative advised the finance manager at the dealership would have to correct the error. The price of the warranty, $1400.00 reflects the same terms. I attempted to call and speak with a finance manager but was advised he was not in. I then emailed the person whose name I was given. When I didnt get a response in two business days, I added another person from a business card we were given at the time of purchase. I did verify both people do still work there. I have not been able to get either to respond to any communication. I assumed this was an honest mistake however given the lack of response I must question if this was not an honest mistake, but was instead taking advantage of an elderly individual. I just want the paperwork corrected, to correctly reflect the service dates and a refund of the difference between what the deductible should have been and the price paid for the recent repair.

Ronnie Watkins Ford Inc. is NOT a BBB Accredited Business.

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