Complaints

This profile includes complaints for Total Cell Phone Repair's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Total Cell Phone Repair has 5 locations, listed below.

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  Total Cell Phone Repair

  227 Fieldstown Rd Gardendale, AL 35071-2489

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  Total Cell Phone Repair

  313 Martin St N Pell City, AL 35125-1744

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  Total Cell Phone Repair

  2915 Chestnut St Montgomery, AL 36107-3009

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  Total Cell Phone Repair

  102A E Meighan Blvd Gadsden, AL 35903-1045

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  Total Cell Phone Repair

  1123 1st St N STE F Alabaster, AL 35007-8727

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 1st 2022 I visited the ********** ******* location of CPR cell phone repair services to get a quote on repairing a broken screen on my ******* S21. I was quoted $308 and during my initial consultation I was insured that if any damages were incurred by the employees of CPR to my phone during the repair process that they would repair their mistake or I would be compensated. While repairing my screen they damaged something internally so that the phone will now not connect to any cell phone service carrier. They had the phone for around 2 weeks trying different things to fix the issue during which time I was told three or four different diagnosis on what was wrong and what needed to be fixed and each time the problem still was not fixed until finally they called me and told me I could come pick up my device. When I arrived to the store I was told that it was unfixable and there was nothing else they could do. I then inquired as to how I would be compensated or if I could have a refund for the $308 that I had spent on the screen repair and was told no that was nothing else they could do that it was out of their hands. I have reached out multiple times a week via phone, email , ******** Messenger and have not received a single response from the store or the corporate location in customer service not a return email ********************** message nothing. I had only had this phone for 3 or 4 months and the only problem with it when I brought it in was the cracked screen. The service still worked fine up until the moment I walked in their door. It was about a $700 phone at the time and although i believe they should have to replace my device with the same kind i am willing to accept a refund of what I paid them. I'm including a digital copy of my paid bill of $308.