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Business Profile

Loans

Alabama Title Loans Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:09/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June11 I got a title loan. That day ***** told me I could pay on principal anytime before my due date. June27 I went in to pay on principal before my due date. ***** said it was great & she could refinance me & get me a lower bill. She refinanced & my due date changed. My next bill due on July27. July27 I paid & Aug27 I paid my bill. I bring a payment on Sept17, since it was before my due date, I think my money would go to principal! The lady there wasn't *********** said she put it on my ************* owe my bill on the 25 not on the 27. I thought why my date changed so I called. ***** answered & said the date will change if the month is more than 30dys. She goes into my bill history & told me the $ I paid on Sept17 didn't go to principal. I was mad cause I thought my $ went to principal! She said let me look & call back. She calls back & said I didn't pay in June at all & I was late 16dys in July! She never confirmed that she refinance me on June27. I believe no money ever went to my loan on June27 cause all I got was a refinance contract, no receipt. My new due date was the 27 of each month. So she lied to me or didn't want to talk about it then she tells me that we only call when bills are late which is a lie cause they always call on due date! I went *********** instantly says I don't need to get snarky, I said I was there to handle this & pay a bill. I brought proof that I was refinance on June27 showing my next bill was due on ************ wouldn't confirm. Each time I asked she said you won't let me get a word in! She also kicked my husband out & said we were being violent! We didn't do anything just asked a question! I told her I want to pay my ********** said I'll have to refinance ******* said no I just want to pay my bill & get receipt! She lies again & says that anytime you pay you have to be refinanced which is another lie cause I made payments before & just got a receipt! She is refinancing just to steal! I decided to pay my loan off & never go back!

Alabama Title Loans Inc is NOT a BBB Accredited Business.

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