We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Boat Dealers

Boat Mart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 30 at 12:36 I paid Boat Mart (also known as J ***** Enterprises and ******* Holdings) $1035 for 12 months of covered boat storage. Also they would provide a service for an additional $35 per occurrence to put boat in the water and and back in storage after use. We utilized this additional service on August the 19th and paid the $35 charge. We were instructed to have the boat back by 5pm if we wanted it to be put back up that day. We arrived back at 4pm. I noticed the next morning the boat was still in the water where we docked. I thought no problem they will get it done later that day. At some point the boat was removed from the water and parked in front of the office uncovered. When I arrived on September 15th the boat was still sitting uncovered in front of the office. My boat was sitting uncovered in the elements and baking in the sun from Aug.19th to Sept.15. At this point I confronted an employee and was told i needed to talk with ****. I found **** in the ************** and voiced my concerns. She told an employee to go and get the boat in slip 16 where it should be stored. I made a request at that time that i should be refunded a months rent since i didn't get the service I paid for. She told me she couldn't make that decision but would call the owner and get back with me no later than Monday the 18th. So i left and went back to our lake home and explained the situation to my wife and we decided we wanted to remove our boat and be refunded for 11 months since it was undercover for 18 days. My wife called **** back and told her what we decided and asked for the owners name and phone number. She wouldn't give us the information but assured us she would text him and have him call us asap. Today is the 25th and after one full week we have had no response from anyone, so i called **** back this morning to check in and she said she gave him the message and that was all she could do ! I told her he had an hour and then i would be contacting BBB.

    Customer Answer

    Date: 10/05/2023

    There has been no contact from this company!!

Boat Mart is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.