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Business Profile

Doors

Custom Doors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Doors.

Complaints

This profile includes complaints for Custom Doors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Custom Doors has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used this door vendor I found on ******** Marketplace for a home remodel at ***************************************. When they delivered the doors on 21 February2024, two of the doors had door slabs that did not match all the other doors. My contractor realized the doors were wrong when he started installing the doors the following week and contacted ***********************, aka ************************ and told him about the problem. ****** said he would swap out the door slabs the following week.Since that time ****** has told me and my contractor on multiple occasions that he had the doors ready to deliver and never delivered the correct door slabs. We have offered to come pick them up and they will never tell us where to come pick them up.After 3 months of trying to get them to exchange the doors, they have stopped communicating with us by phone, text or email.My contractor and I have multiple texts from them stating there are going to correct the problem but they never follow thru with what their plans to correct the problem.I would like help to resolve this issue. All I want is for them to provide 2 door slabs that match all the other doors on the house.

      Customer Answer

      Date: 06/03/2024

      Good afternoon,

      Since I filed the complaint, I learned that the business is no longer at the address I provided in the complaint (***********************************************). I learned that the business is now located at ***********************************************

      Thank you for your assistance,

      ****

      Customer Answer

      Date: 06/14/2024

      Hello,

       

      Thank you for your assistance. I filled out the attached response letter.

      Please contact me if any other information is needed.

       

      Thanks,

      ****

    Custom Doors is NOT a BBB Accredited Business.

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