Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought ****************** from this company and right from the start, it has been a headache! The home had issues as soon as it arrived to the dealers lot. Several walls were damaged and were not properly built. I have damage to the cabinets that have not been replaced after asking several times. They will send a contractor out, and the job is worse when they leave. This company must hire cheap contractors, because thats exactly what the work is, cheap and unprofessional! The quality of work is poor and this company allows this type of work. I have tried several times reaching out to get someone to come finish the job, and no one will respond to my emails. ***************************** (been with the company 22 years) will not return an email or a call. The contractor that was at my house last left several walls incomplete. Luckily, the dealer sent their guys out to repair, however it was not their job or place. I would advise to not do business with this company, it is like pulling teeth!! Literally the worst experience. No one should have this much trouble getting a company to DO THEIR JOB!!! At this point, it seems like the job has been abandoned. I have been waiting since August to have this home competed.
Business Response
Date: 02/12/2024
we are sorry that the customer has not had a good experience with us. Transit damages happen sometimes and our retailors repair this as part of the setup and trim out of the home as stated in their CSA with Buccaneer Homes. ******************* is the area coordinator and has spoken to this customer as he does to all customers in his area as does the other 3 coordinators do. This home had been without power and water for a long period of time, and we made an exception to work on home without power. The **** sent 2 inspectors out to inspect floor complaint and had set up crew come back to level marriage line floor that was not done correctly at set up. We have a work order for cabinet doors and face fronts to be replaced.Customer Answer
Date: 02/12/2024
Complaint: 21232863
I am rejecting this response because:The marriage line has not been fixed. The guys came out and looked at it and have not been back to fix it. My husband has talked to LD ONE time and have never talked to any other coordinators as you stated and I have phone records and emails to prove that. Theres two walls that have not been sanded and smoothed out and the one wall that has, Buccaneer did not even do. ********** did and it was not on them to do so. No one has even called or reached out in regards to getting new cabinets. To speak on the power, we were told that the crew had generators to run the power. A company this size, should have the money to do so. Regardless of what we had and did not have, we have it now and have had it for about 2 months and it is still an act of congress to get any work completed. Literally one of the worst companies that I have ever dealt with. The communication is horrible.
Sincerely,
***********************Business Response
Date: 02/27/2024
We have completed our warranty items and have finished.Initial Complaint
Date:09/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
From the very beginning when we had got out home in 2019 it took them until 2022 to come and "fix" everything.it would look fixed but wasnt.mold started coming back,doors still don't work properly,cracks come back within days. The worst part is the mold is everywhere in our house now, kitchen,livingroom, dinningroom, bathroom.i started painting and moved a picture and mold was everywhere,it was above my windows which I seen when I got on a ladder that there was heat pouring through the cracks of the molding. I hate to even see what it would look like in our ceilings,the fake beans on the ceilings have spaces and I was painting and so much heat was coming through that it was making the paint bleed. I have all my emails saved from the beginning of the mold that was already in the home.so I have proff that it's been going on since the first year. I've had trouble with getting them to correct it all.it was stated everything would be fixed in the one year and it never fully was.Business Response
Date: 09/13/2023
Called *************************** at number on complaint no answer voicemail full. Emailed no response. our records do not show *************************** as an owner of a Buccaneer Home. I will need the serial number of the home and the homeowner on the warranty card name to proceed.Initial Complaint
Date:08/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My home come straight from the factory poorly put together. You can tell it was rushed. The sheetrock work was very bad. Had humps in several walls with paint drips everywhere and **** work that wasn't sanded smooth and just painted over. We had 3 repair people come out, each one fixed one part but messed other things up. You show them what all is a issue and they will only fix some and leave the rest. They start off doing good work and then they are rush by their boss and do sloppy and fix half of the things. On the last repair people that came out they didn't cover things up when they did the repairs so dust got all over my home. ******* replied with they sent pictures of them covering the area so nothing they will do about it. I sent pictures they clearly show they didn't cover bc it was all over computers,couch, floor, and shelves, I mean on everything. Also when I came home to sign papers saying the work was good, I noticed a crack in my wall. I showed them and they fix it with mud and dried it with a heat gun and painted over it. So the next day the mud had a big crack in it bc they didn't let it dry all the way and used a heat gun. ******* told me since you signed saying it was good, they are completed with the repairs and won't send someone out. I signed bc at the moment the work looked ok until the next day when it dried and cracked. I wouldn't recommend buying from this company. You will get a slapped together home and even the repair people won't fix it right. You will be left with a crappy job on all sheetrock and trim. Also left with a home that will need a deep cleaning. Which they will leave you to deal with it all. I will have to pay someone to redo my sheetrock to even be able to paint my home. Which I don't see right when you just purchased a new home and have to do work to that should have been done right the first time. How hard is it to send a cleaner and clean the mess they mad and also fix the crack they "fixed" at the last minute.Business Response
Date: 08/07/2023
we will have a contractor to come back and correct any issuesBusiness Response
Date: 08/07/2023
we will have a contractor to come back and correct any issuesCustomer Answer
Date: 08/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and also want the company to send out a cleaner and do a deep clean, from all the mess that was left. They didn't cover the area everyday they worked. So I have mud dust on everything in my home.
Sincerely,
*************************
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