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Business Profile

Heating and Air Conditioning

Chenault Heating and Cooling, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We first contacted this company about replacing our ductwork under our house which seems to be falling apart. This contact was initiated in May and/or June 2022. They wanted half of the estimate paid down. My husband paid them $3,000 in May of 2022. He still has the receipt. The first week of December 2022 we received a phone call telling us that they would be at our residence to replace the ductwork. We called a lawyer and he told us to contact the owner of the business and we did this sometime late January or early February 2023. Since then we have been told they would be here next week to replace the ductwork. Again, three times now, they never showed up to do the work we thought we had contracted them to do and made a down payment for.

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint on behalf of *********************** Church located on ******************************************* in **********, *******. On 4/23/2021 we received an estimate to fix one of the large A/C units at our church. The estimate was for $12,860. We accepted the estimate and paid Chenault ******************************************* (per their request) $8,300. That check was cashed by Chenault ******************************************* on May 7, 2021. To date our A/C unit had not been fixed!Mr. ********************** said they had problems getting the equipment because of supply chain issues caused by Covid 19 but because Central paid in advance ($8,300) we would be first on the list to get the equipment and repairs when the equipment arrived. Several attempts to call/text Mr. ********************** were not answered thus a personal visit to Mr. ********************** was made. He said he has had problems with the supplier of the equipment but assured us the repairs would be made as soon as he received the equipment. That visit was made in March or early April of 2022. Mr. ********************** has been ignoring our attempts to communicate with him since 9/03/22. Central sent him a registered letter to fix our A/C unit or refund our deposit of $8,300. This letter was sent to his P.O. Box but was not picked up.Central Assembly of God requests that our deposit of $8,300 be refunded immediately.

Chenault Heating and Cooling, Inc. is NOT a BBB Accredited Business.

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