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Business Profile

Advertising Specialties

Mspark Media, LLC. dba Mspark

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Advertising Specialties.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked mspark to stop sending me junk mail ad flyers in the past. This month they have mailed them to me twice. I want them to stop mailing me.

    Business Response

    Date: 01/31/2024

    There is no address viewable in this complaint.  However, we had a recent request from ********************* sent via our website for the following address.

    86 ************* ***** C042

    The following e-mail response was sent on 1/31/24 directly to ****************.  

    Please accept our apology for any inconvenience that resulted in receiving our Mspark circular. We understand receiving this package is not beneficial for you or our advertisers.  

    Your request to be removed from our list of future mailings was granted on 1/8/2018.  We are full addressing our circulars in your area. Because we are doing so, we attribute this to a postal carrier error and will address this with your local **** delivery supervisor. 

    If you would like to take additional measures to ensure address suppression on boxholder type mailings, we strongly recommend filling out a PS Form ****-R at your local post office.

    Upon further investigation, we found that this carrier route has had a Spectrum detached address label accompany our Mspark circulars.  If the client received a circular with no address, it is possible that the carrier placed this in the mailbox in error.  The detached address label is addressed and must accompany our circular.  

    We will reach out to the local post office, on behalf of the resident, to ensure they follow proper **** delivery protocol. 

     

    Customer Answer

    Date: 01/31/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:04/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For 2 years I have requested MSPARK remove me from its mailing list.It continues to send me unsolicited mailings now addressed to "Postal Customer" with not address on the paper.I want this to stop immediately. They need to remove my address from their system.

    Business Response

    Date: 01/31/2024

    Please accept our apology for any inconvenience that resulted in receiving our Mspark circular. We understand receiving this package is not beneficial for you or our advertisers. 

     

    Your request to be removed from our list of future mailings at *************************************, ***** was granted on 10/23/2022.  To streamline mail processes, Mspark utilizes simplified addressing. Simplified addressing is typically Current Resident, Postal Customer, or PO Box holder rather than personal names and addresses. Since a specific address is not on our circular, we provide your postal carrier with a list of residential addresses to suppress. Because we have done so, we attribute this to a postal carrier error and will address this with your local **** delivery supervisor. 

     

    If you would like to take additional measures to ensure address suppression, we strongly recommend filling out a PS Form 3982-R at your local post office.

Mspark Media, LLC. dba Mspark is NOT a BBB Accredited Business.

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