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Business Profile

Water Treatment Equipment

Aqua Clear of Alabama, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Treatment Equipment.

Complaints

This profile includes complaints for Aqua Clear of Alabama, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aqua Clear of Alabama, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/17/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have had a contract with this company for almost 9 years. They have installed a well filtration system on our pump at our 2nd home located at ******************************************************************. We have had automatic monthly drafts for $82/month from our checking account, however I have now requested the bank to stop all future payments until I have been contacted by the business and services rendered.. As part of the contract they are to service and replace filters as needed on the system. I have called and emailed more than 6 times during the past 3 months to request a technician to change the filters. Messages were left on the business phone, but the cellphone was full and would not accept any messages. I have yet to receive a response from anyone.

    Aqua Clear of Alabama, LLC is NOT a BBB Accredited Business.

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