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Business Profile

Fire and Water Damage Restoration

Cahaba Restoration LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Water damage to livingroom 6/24. Called our insurance. Selected Cahaba Restoration and agent came out. On 7/8/24 recd and paid $8526.76 to Cahaba. On 7/23 the final pmt from insurance paid $2906.24. On 8/7 **** ****** w/Cahaba came out for final payment of $500. Which was our deductible. At that time **** viewed the flooring they installed and saw that kitchen flooring was coming up because of overlap from where kitchen and livingroom joined. Said he would call later that day to send someone out. Have not seen them since. My husband had lung cancer surgery in April and was undergoing chemo during this time of installation. Recently he was hospitalized with a stroke and came out of hospital first week in October.He is 76 years old and not in good condition. Using a ****** in the house. I am very concerned that he is going to trip on these floors. Now the entire living room floor is buckling up down the center of the room. I do have video of floors if you need them. All we want is our floors fixed. My husband is getting infusions every Tuesday for the next 10 months. Anything you can do to help with this would be greatly appreciated. I can be contacted at ************ for any additional information. Thank you. **** **********

    Business Response

    Date: 11/05/2024

    Mrs. **********, this is the first time I'm hearing about this. Upon further review, the issue you are having was not covered by our estimate or your insurance company. However, as a leader in our industry in the customer service sector, we will resolve this issue at no further out of pocket expense on your part. We reached out this morning (11/5) and look forward to your call back. Thank you. 

     

    ****** Lessley 

    Owner 

    Cahaba Restoration LLC 

Cahaba Restoration LLC is NOT a BBB Accredited Business.

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