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Business Profile

Apartments

Summerchase at Riverchase

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Facilities Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved into this complex in August of 2024 and the dishwasher that was supplied by the company did not work. I contacted them on multiple occasions by phone, email, and even in person and was always told it would be fixed the next day. I was even told to leave the door unlocked one Friday because they did not have a key and they would come fix the issue, make a copy of my key and lock up. However, when I got back in town Sunday, they had simply not shown up. By *************** Rights, if a supplied appliance is not fixed after 14 days of written notice, you should be allowed to terminate your lease without having to pay any penalty. They did not fix this until January 3, 2025 when I informed them of my desire to get out of the lease because of this issue. I paid January in full and vacated the premise but ****, the manager, has not responded to any of my messages. Also of not, there is a broken door that was included in my initial maintenance order that was still broken when I left last month. I simply want to cut ties with this property and have my leases terminated.

    Customer Answer

    Date: 02/05/2025

    The name of the manager I have been speaking with is **** ******.  Here is the email address she used, **** *. (Summerchase at Riverchase Apts)" <***************************************************************************************************************************************************************************>

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