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Business Profile

Dentist

StoneCreek Dental Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for StoneCreek Dental Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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StoneCreek Dental Care has 16 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a dental procedure done in March of 2023. Claim was filed incorrectly with insurance so nothing was covered. Reached out to StoneCreek and Insurance to get claim re-filed so adjustments could be made back in November. So, seven months after treatment just now getting a bill with no explanation. After everything was completed by Insurance, Stonecreek says I owe a balance. That's it. No explanation of why I owe a said balance was amount that was higher than what I was expecting to owe, given I had just had same procedure done on the other side of my mouth, therefore I met my deductible. Called office multiple times to get a explanation as what was filed to BCBS, and what was causing the balance and received multiple explanations but there was never a correction. **** kept coming, called again, said they would look into it and never got a call back that it was corrected/fixed. Called final time after final **** received, said it was a mistake and should not have been mailed and account wouldn't go to collections. It still went to collections, still with no explanation where the amount I owed came from.It was horrible mismanagement of this office because I was told one thing and then another happened. I definitely wont be using this dental office again.

    • Initial Complaint

      Date:01/22/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been pursuing a refund of over $400 due to me by Stonecreek Dental since July. I was told initially that it had to be reviewed to make sure the fees had not changed since submitting to my insurance company. I was told in October the refund was approved and that the check would be mailed to me 4-6 weeks. I have routinely called to get an update and get the same run around of "let me email corporate to get an update", with no response back to me until I call back. My last call I finally received a telephone number to call assuming it was corporate. Straight to voicemail no introduction to company on message just your call can't be answered. I have left multiple messages asking for a returned call and nothing

    • Initial Complaint

      Date:05/05/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      October, 2022 I had dental work done at **********. office I was charged $200.00 which I paid because they said they could not bill my insurance. When I sought reimbursement from my insurance I found stonecreek had filed a claim and had been paid. Since December, 2022 I have been trying to get my $200.00 back but have been told repeatedly that the refund must come from corporate. I have emailed corporate repeatedly but get no response.On May 1, 2023 I finally received email that acknowledged they owed me $200.00 but will not send it until my wife's account is paid. My insurance said stonecreek paid in full on October20, 2022 for my wife.This company is beyond discription

    StoneCreek Dental Care is NOT a BBB Accredited Business.

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