We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Agent

Vivian Mora Agency, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agent.

Complaints

This profile includes complaints for Vivian Mora Agency, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vivian Mora Agency, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 18, 2024 I requested my auto and homeowners insurance be cancelled due to State farm cancelling my son for having 2 accidents. I have had used State Farm for 40 years. My father worked for State Farm for 35 years and retired from the company. I received my homeowners refund within about a week. As of now, 2/19/24, I have yet to have a resolution. with my auto. I have called and left messages and they don't get returned. I call in the evening and speak to the 24 hour service and they say they will send a message to my agent to call me. I never get a call back. I have spoken several times with employees in the office and last Thursday I requested that this be brought to the agent's attention and I would like to speak with her. Still no call. I had 4 cars insured. For some reason one vehicle is still not cancelled. They also took money out of my account for that vehicle last week (I am paying to insure it elsewhere ) and said they would credit me back the money. When I called last Thursday I asked about my money and they said that refund was not approved. I would like some answers and would like my refund, There is no reason someone can't explain to me why this has gone on for a month. I still have 2 life policies with them. This is the Vivian **** State farm in ********, **

      Business Response

      Date: 03/04/2024

      To whom it may concern,

      Thank you for your letter.   We are working diligently on getting ****************** her refund.  Her account is our top priority.   Our team has been working with ****************** while I have been on a medical leave with my child.   I did receive your letter today upon my return.    We submitted all of the cancellations from our office in January of this year, as ****************** stated.  The auto policy that was still insured is by a technical error with State Farm Corporate.   State Farm has recently switch to a new billing system that limits what the agent and agent team members can do from the office.   We have summitted the request for the cancellation to be updated in the billing system.    We have contacted the corporate office again today and it was stated to us that the refund will be issued by Thursday 3/7/2024.    

      I am going to contact ****************** today to express my apologies over this situation.   We would like to make things right for her as we know this has been a burden for ****************** and her family.  

      Respectfully, 

      Vivian ****

    Vivian Mora Agency, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.