We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Massage Therapist

Massage Envy Hoover

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Massage Therapist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Sept. I went into Massage Envy (Greystone) to have a massage. I also paid for my husband to have one as well. A Representative asked me if I wanted to sign up for a Massage Envy membership. I stated no. She assured me that it was risk free and all I had to do was call within a certain time frame to cancel considering I wouldn't be billed until 30 days afterwards. I called the same representative back within the suggested time frame stated and asked that it gets cancelled considering I looked at my schedule and knew that there was no way that my schedule would permit due to after school sports, etc. Well in December I noticed my online banking displayed a pending charge from Massage Envy for $240.00. I called several stores no one could locate a membership for me so eventually I reached out to Jordan **************** and she asked that my bank release the authorization considering no membership was found. The charge still went through. I called massage envy again and finally got a manager *******. ******* was very inconsiderate and stated she had a contract on file that I had signed. I explained to her that I had cancelled this membership. She stated the representative didn't work there any longer and she had no way to prove my cancellation. I told her why did they wait almost 90 days to charge my account, and if the first payment wasn't made, how did I still have a membership? ******* stated she would have her manager to contact me. That never happened. I have reached out to corporate who asked that the franchise manager of the store would contact me. The franchise manager has ignored each request, including corporates request.

Massage Envy Hoover is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.