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Business Profile

New Car Dealers

Long-Lewis Ford Lincoln
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Long-Lewis Ford Lincoln's headquarters and its corporate-owned locations. To view all corporate locations, see

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Long-Lewis Ford Lincoln has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2019 **** q8 from the dealer in April of this year. Only after a few days I started getting codes that would pop up and go away. I was advised to take the vehicle to the local **** dealer and to no avail, no codes would show while the car was at the dealership. I went out of town for a few months on business and when I came back, the vehicle coded once again saying drive system malfunction. I took the vehicle back to **** and the water pump is leaking. Ive called **** several times and no one will call me back. I feel like they sold me a car with known issues and they arent trying to fix it

      Business Response

      Date: 08/30/2024

      ************** - thank you for allowing our General Manager, *********************, the opportunity to work through this with you.
      While we understand things are not completely resolved just yet, we are pleased to hear that an agreement has been made. 

      Please be in touch with ***** as soon as you have your estimates together so that he can work out where to send payment. 

      We sincerely regret that this experience with our service team did not end on a brighter note, but we do always appreciate when our customers allow us to get involved and try to find a resolve. 

      We are confident this will all be behind you soon! 
      Call us any time if you need us.

       

    Long-Lewis Ford Lincoln is BBB Accredited.

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