Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle and was promised that an owners manual was being mailed to me. I have never received it and the dealership does not respond. The previous complaint was for this maual but was closed because of a verbal/text message promise to provide the manual. at this time I feel like the management is based on defrauding consumers and lying .

  

  Business Response

  Date: 03/03/2025

  Resolved, customer has received owners manual 

  Customer Answer

  Date: 03/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on Friday Jan 17, 2025 i purchased a used vehicle ...i asked if there was an owners manual and was advised no there was not. I looked at the online owners manual and it states a manual should be included with the vehicle. I was given the opportunity to purchase one, I do not believe is good customer service or fair. Without a manual the vehicle is virtually impossible to understand and operate.

  Customer Answer

  Date: 01/22/2025

  Tameron Honda's sales manager **** has agreed to mail an owner's manual to me.

• Initial Complaint

  Date:09/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WELL I NEVER. I never thought I would say this phrase but now it's completely warranted. I come in pre-qualified for a specific car. Thinking it should be quick and easy because everything was set up and asked beforehand (needed documentation, appointment scheduled, car picked out). After arriving, we are now told the car is no longer available and we should think about a new car. Sorry, that's not what we planned on, so we ask about similar cars we've checked out via Carfax just in case. Oh, well we may have one in stock. Cool, let's test drive that one. Okay, this seems good, we'll make a deal. They proceed to ask for a signature without ever giving a copy of the deal. I sign (stupidly in hindsight but I believe in the goodness of people, unfortunately). Next, well since you've immigrated here you must not have proper documentation. (I've never stated I was from somewhere else, have a Southern accent, talked about growing up in *******). Unclear of where this asinine opinion comes from, I tried to patiently explain that I have identification and am a born US citizen. This convo stupidly continues for an hour. My toddler is starting to get super restless. What was supposed to be quick is now a 4h debate about me being a foreigner. I'm tired and frustrated but they have taken our car keys to appraise our trade in so I can't up and leave. The waiting game continues and my toddler became cranky and hangry but the salesman disappears so I can't do anything. After 5h of nonsense, my toddler ends up slipping on the stairs, bleeding from a chin laceration. Somehow, keys come quickly now and we leave. No sympathy from the salesman noted. Well I never!

  

  Business Response

  Date: 09/10/2024

  All of the documentation requested, was required by the third party financing source not Tameron Honda.  ************ conducts its own review and determines what documentation it requires.  All that Tameron Honda does is pass that request along to customers.  While we regret that you were not satisfied with your experience, we did what we could to provide you with financing options as quickly as possible.

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my car towed to Tameron Honda (TH) on 6/26. Today is 7/19 and my car has yet to be repaired. On 6/25, my car keys were stolen. I opened a claim with State Farm (SF), who ruled this a partial theft. TH is the closest Honda dealership to me, and they are listed as a ******* Service Provider" by SF. I was assigned ******* (B) as my service provider. He let me know that SF sometimes took weeks to pay, and that my car would not be released until payment. I was told by B that my parts would be ordered and that they would be arriving within 2 weeks.During this two-week period, I was never contacted by TH. I had to make numerous calls to SF and to TH to ensure that my insurance was going to cover the repairs. My only needed repairs were the door cylinder replacement and a rekeying.Eventually I was put in touch with ****** (M). My initial contacts with M were fine. He let me know on July 6, 2023, that the fobs they were waiting on were never ordered by B--who apparently had gone on vacation. M let me know he would order the fobs but it may be another 2 weeks. Last week, I contacted ****** said fobs had arrived and my car should be ready 7/14. I continued to have to make calls to SF who was telling me an estimate had not been turned into them from TH, and that an estimate was required to get my repairs approved by SF. Several times, I had SF reps call and speak with M, explaining to him how to step by step repair an estimate. As of today, my estimate has still not been approved: it was submitted today by ****** (who was kind and helpful), but my repairs have not been started. The only remedies I have been offered are condolences and empty promises.I do not have the energy or the capacity to continue dealing with this issue. I would like some sort of actual remedy here, as well as my car to be fixed. I am taking the ******* State Bar exam in 6 days, and TH has somehow managed to make my bar prep experience much more stressful than it already was.

  

  Business Response

  Date: 07/21/2023

  Customer took delivery of their car on July 20,2023

• Initial Complaint

  Date:02/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite Gap coverage being declined. It was written into the loan. It had to be cancelled retroactively. This was a new purchase to replace a badly damaged vehicle purchased earlier in the year. The trade-in allowance was less. The interest rate was more. The management approved the deal with the gap coverage included in an attempt to make it appear stronger on paper. I believe this was the case, because the payment amount presented was the same as the final payment amount which included the coverage. Contact information was corrected during the paperwork review; however AHFC was not supplied correct contact information. This resulted in derogatory marks on my credit file when the payment was incorrectly sent for the old account. Had AHFC had the correct contact information, the mistake would have been addressed in time. Tameron issued a title without a lien holder causing confusion. The account is listed as a joint account in the credit bureaus.

  

  Business Response

  Date: 02/17/2023

  We have reviewed ****************************** transaction and found that she didn't purchase GAP at the time of sale. American Honda has verified that her Phone Number was corrected within a month of the transaction and that is the number they have been using to contact *************************** 

  Customer Answer

  Date: 02/17/2023

   
  Complaint: 19347770
  
  I am rejecting this response because:
  
  I was charged for gap and finance fees without my consent. 
  

  I asked **** in Finance to correct my telephone number and he did not. As a result ************ was sent to AHFC, which they used exclusively to contact me regarding a missed payment.  

  ************ was my husbands number in **** when we purchased our Odyssey.  The phone is not in service. No messages from AHFC were received as a result of the error.  
  

  *************************** is not on this loan. He did not complete the application.  He did not ******* to use of his phone number.

  After my credit was ruined, I gave AHFC the correct phone number.  I confirmed that what they had was my husbands disconnected phone number.  

  I have cell phone records for my number ************ as proof that no contact was made. If Tameron had given them my number my credit would not be ruined. I am unable to obtain satisfactory business financing because of the credit *****

  I have discussed this with ******* *** ************.  He will confirm that nowhere on my application or finance paperwork did I give them a disconnected phone number for someone else. You should also have a record where I declined GAP coverage.  I clicked none and I verbally said no.

  I will not be satisfied until AHFC removes the credit *****
  

  I would also like a refund of the finance fees and any additional money paid because of the higher purchase price caused by the temporary existence of the **** Yes, it was cancelled, but I was charged finance fees for a purchase price that included it.

  Sincerely,
  
  *****************************