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Business Profile

Heating and Air Conditioning

Budget Heating And Cooling
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/26/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our Central Air unit went out on June 17th, we have been without ac for the last month and half. We turned it into our homeoweers insurance, it took them three weeks to get back to us, that they would not replace the unit. After that I called Budget heating and cooling because we can make payments, got someone to come out to look at it. They said it need replaced. Got estimates on three Ac units, hand written from the gentleman who looked at the unit, We as a family tried to get financed thru a loan company, we got turned down. Now we have to go thru our local power company to get financed. But the Budget heating and cooling guys have to fill out the paper work. Ive tried to get them to get the paper work done now for the last two weeks. And NO one has returned my calls or stopped back out to my home to help with the paperwork. Im not permitted to fill out the papers. My husband is a heart patient (CHF) plus on kidney dailsys, and daibetic, plus he's a Veteran. My health is not good either. We live in Alabama and the heat is really bad down here. I've tried going thru other places, ;like United **** **************** but the only help Homeless Vets. Even our doctor has tried helping. We would like for the Budget heating and cooling to replace our unit for free (no cost to us) or at least at a disccounted rate. I have the paperwork of different unit prices, (but cant upload them).......Ive called for the last two weeks tring to resolve this issue, Im just getting tried of being hot, and worried about my husband.

    Business Response

    Date: 08/03/2022

    I apologize for our slow response to your needs, My technician has told me that everything is taken care of now. Please call ********** and ask for ***** if your needs have not been met. Thank you for your business.

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