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Business Profile

Vending Machine Supplies

Canteen Vending Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vending Machine Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To start. I personally contacted the company atleast 3 times. As well as calls from other customers and the business owner where their machines are located. Cherokee Fabrication in *****. They constantly and still do have mislabeled products, and expired products in their machines. For atleast 6 months the food machine has been filled with mold and mildew. I have asked them to clean it. They sent a representative and nothing was done to address the issue, even after a second call and a verbal altercation with their employee who denied there being any mold. I feel it poses a health risk and find it disgusting.

  • Initial Complaint

    Date:09/05/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is that I have made numerous purchases with this company and I have proof on my bank transaction history as well. This company operates vending machines. However, recently when I researched this further due to snacks not dropping out of their vending machine correctly therefore I had to make double purchases, I have found that most of my purchases are not even showing up their end but it's been deducted out of my account. That's not correct business practice as far as I'm concerned and I am not pleased with this. Therefore, I am requesting refund. The problem is they can't find the purchases on their end but yet it shows it's been deducted from my account. I recently called and spoke with a lady at this location and she told me she would send me an email of the phone number of the company that deals with the credit and debit card transactions. I never received the email. Basically, to make a long story short, I don't think this company is doing things correctly. Everytime I had spoke with someone that deals with Canteen's credit and debit card transactions, they can't help me because they can't find the purchases I'm referring to. They just refer me to speak with someone at Canteen which I've already done and haven't gotten anywhere.

Canteen Vending Service is NOT a BBB Accredited Business.

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