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Business Profile

Antique Restoration

Final Finish, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Antique Restoration.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Final Finish ********** painted our cabinets in June 2022. Although the majority of the painted areas looked good, there was a problem with a few areas splitting and things not being properly finished like nail holes that were promised to be filled before being painted never getting filled. ***** came back July 2022 and wanted to wait through fall to see if any other splits occurred. After two no show, no call missed appointments and many voicemails and texts, ***** did come early 2023 and sprayed a different shade of white over some of the spots now leaving us with multi-colored places on our cabinets. He also took a support piece for a cabinet part that he offered to spray with him and said he'd bring back by. After more calls and texts, he did return and said he didn't have the piece and must have thrown it away. He also offered to set it up with a cabinet maker that if we would pay for the doors that he would paint them. I texted him on May 24, 2023 with how many doors we were wanting to do but he said he was out of town and would be back in two weeks. I texted and called him in June and he said the cabinet maker was booked until August but that he would get us booked with him them. I have called and texted multiple times since then with no response.

    Customer Answer

    Date: 10/17/2023

    Just wanted to check on the status of this complaint since it's been over a month and when the next step is expected to take place.  Thank you,

    *********************************

  • Initial Complaint

    Date:08/30/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took the bottom portion of my marble top vanity to Final Finish, Inc. on January 21, 2022, to be repaired, by closing the gap between the storage section and the marble top, filling a hole in the drawer and attaching the latch to the door on the bottom portion of the vanity. I was quoted a repair cost of $85, to be completed within a month. I emailed *************************, Final Finish, on February 17, 2022 requesting an update. He responded stating his employees had *****. I emailed ****************** on April 15, 2022 for an update, and never received a response. On August 19, 2022, I emailed ****************** telling him I was coming to get the vanity. I didn't hear from him. I went to the business on August 24, 2022 to get the vanity, but no one was there. I called the business, at ************ and left a message. I haven't heard from him or anyone from the business.

    Business Response

    Date: 09/13/2022

    This customer was very pleased with the job I did. Or at least thats what she told me. Shes had her peace back for Well over a month. Please call me ************ is my cell thanks *****

    Customer Answer

    Date: 09/14/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Final Finish, Inc. is NOT a BBB Accredited Business.

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