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Business Profile

Appliance Repair

Carl's Appliance Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yes I would like for Carls to come and fix the thermostat and the other element. Thanks in advance. 
    Feel free to contact me when you are able to come here my name is ****** and my number is ************ my hours of operation is Mon- Friday 1030~7pm our slow day is on Wednesday. 

    Business Response

    Date: 07/30/2024

    7-30-2024  Carl's Appliance Service completed a service and repair on a Imperial Stove on Wednesday, March *******. We went out and removed the bad bake element and repaired it with a new bake element. We charted $652.07, which was paid upon job completion. The next day ****** texted about something happened with the new bake element. We went back out to check the stove and our tech discovered that someone (most likely a cook or cleaner) broke the tip off of the oven thermostat which caused the bake element not to cut off which caused the element to burn up. Even tho, the fault didn't come from what we replaced, we still offered to get a new element replaced under warranty.  We told ****** that we would find her a used thermostat and when we received the received the other element, we would come and replace both items free of charge. We did have issues with the new element taking a long time to get delivered but once it came in we contacted ****** and tried to set up a date/time. The day we were supposed to go ****** left a few mins before my service tech arrived and we haven't been able to get out there because ****** wants us to come after 9pm or before 7 am. I've explained our hours are 10-6pm. We have the new element and are waiting on a date to go. We do not owe ****** any money. The job was completed in and paid for. We are offering to replace the element and the thermostat for Free. No offer to refund any money.  

    Customer Answer

    Date: 07/31/2024

     
    Complaint: 21780511

    Date Sent: 7/30/2024 5:24:31 PM
    Yes I would like for Carls to come and fix the thermostat and the other element. Thanks in advance. 
    Feel free to contact me when you are able to come here my name is ****** and my number is ************ my hours of operation is Mon- Friday 1030~7pm our slow day is on Wednesday. 

    Sincerely,

    Mi Delicioso Guanajuato ******

    Business Response

    Date: 08/07/2024

    We will contact Mrs ****** to schedule a time and day to come and replace the element and we will discuss with her about replacing the thermostate with thin the next 7 business days. Our hours are Monday thru Friday 10 to 6.

    Customer Answer

    Date: 08/14/2024

    Hello im ok with them to contact me to complete the repair , installation and everything needy to get my oven work ,, Im waiting a very long time and still not contact back to schedule the repair . Please at this point I have no trust in this company, I only want my oven to get done thats all in the last email they said they will contact me but I have not received any response from them ( they respond back on 8-7 -) today is 8-13 

    my phone number is ********** I hope they call me asap to resolve this problem 

    thank you 

    Customer Answer

    Date: 08/26/2024

    Hello I have not received any response from them yet is there anyway you contact them back , they said in the last email on 8/7/24 they will call me or contact to come to reapair the oven but I have no answer from them 

    this is taking to much time and is just lying and lying,, they dont want to fix this I will like to get more details how to get this finished Im tired and my oven still needs repair its making my restaurant behind and losing money 

    please help me 

    Customer Answer

    Date: 10/07/2024

    Hello is ****** from mi delicioso **********, carls appliance have never contact me or schedule any appointment to finish the work, my stove is not working and i really need even the money back from Carls company so I can hired someone else and I need the parts they took from the oven, theyre are just literally ignoring my request I have make several calls and I have never been able to speak with nobody even I send text to them and no response.can you suggest something I can do because this is taking forever for them to respond back at this point I dont think they even want to fix because since last time they said they will come they never showed up and if the have the parts I dont understand why if they have a running a business they are scamming people 

    please help us to get this resolved or something thank you 

     

    karina 

Carl's Appliance Service is NOT a BBB Accredited Business.

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