Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 28th 2022, I purchased my camper rv from McElroy RVs $38,239.00 . I also purchased additional warranty with my camper. **** the owner offered me 1yr warranty with my purchase. I did a final walk through with the camper prior to final sale. This is to make sure everything is in place, that if I seen anything about my RV I could have them fix it prior to the delivery of my camper. I found several things such as; to fix light fixture around the refrigerator bc the ceiling was low and freezer door actually hit the light. Once my camper was delivered from ********** ******* to ****************, I checked to see if the walk through issues have been resolved. All but the freezer door were fixed. I called **** and he specifically told me that he would send a tech or even come fix it himself by October 16th 2022. I even have an email to verify this contract. After three weeks past October 16th I called the business and spoke with several gentleman everyone reassured me **** will call me back. Days go by and no call. I emailed no response. I also found a water leak in my camper around the shower, I spoke with a gentleman in regards to this matter once again I was reassured my issues would be resolved. More emails and calls even spoke with service department they also stated they would pass the message over to **** the owner. It is November 30th 2022 I still haven't heard back from them, I have a warranty that they refuse to fix my issues and now I'm afraid I have water damage inside the panels of the walls. I'm not sure what else to do.

• Initial Complaint

  Date:06/17/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 20th I traded a travel trailer in that I had bought three weeks earlier. The trailer traded in was $53,000! The trade in value left me paying about $18,000 which was added to the trailer I got which was about $32,000 which had me walking away owing about the same amount. The amount they sent in to the bank was about $72,000 plus the $18,000 bringing my total to above $90,000. I asked about it and they said that was what they had to do to get it through the bank. I didn’t understand why they had to inflate that price that much to the bank when I had a near perfect credit score of above 750 and made well close to $150,000 a year in funds. I was asked if I wanted my warranty which I said yes. Somehow I was offered the same warranty for less than I originally paid for it. The original warranty was about $3400 but they were gonna transfer it to my smaller trailer for $2400 and was offered a credit of $1000 in the form of a check. I was told that there were no checks on-site and that I would get the check after the bank paid out on the trailer that I traded in. That cleared the following week and it was close to three weeks later before I got the title paperwork to get my tag changed over and to this day I am still waiting on my $1000 check. I was told it will be here tomorrow, they put it in the mail, but I have not received a check. The owner **** ******* will not call me back, his salesperson *** ******* gives me every excuse in the world and they do not have the common courtesy to be honest and treat me like a customer who just spent $54,000 at their facility. There is some fraudulent activity going on with the way they do business and submit paperwork to the bank for loans.

  Bureau Response

  Date: 07/19/2022

    As Mr. ******* said, we are good and this case can be closed!