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Business Profile

Car Wash

Wash n' roll

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a promotional flyer/coupon in the mail that was delivered to all mailboxes in the area for a FREE car wash or FREE week of car washes NO PAYMENT REQUIRED. However, when I tried to redeem the coupon at the *********** car wash, an attendant told me I had to pay a ***** ONLY on a credit card to get the free week of car washes. I asked to speak to a manager and told him it was false advertisement and illegal. The attendant refused my request to talk to a manager or information on who I could call about my complaint. At my insistence of having some method to contact someone, he said he would give me a card and walked into the office. When I saw him coming out of the office I walked toward him, and by chance saw another employee and asked the employee if I could talk to a manger. He said he was a manger; I told him the promotional said either a free car wash or a week of free car washes NO PAYMENT REQUIRED. He agreed with me that requiring a credit card and a ***** being charged on it was false advertising. However, he wasn't able to do more than to refer me to call customer service **************. I called the number today but the rep wasn't able to direct me to anyone else.

  • Initial Complaint

    Date:11/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife used the Fayetville TN *********** location twice this year around April, against our wishes or knowledge they signed us up for their monthly membership. This went un-noticed by us until early November totaling over $200. We contacted *********** and they admitted to us that we were signed up for their monthly membership program against our knowledge or will. *********** agreed to refund to us the approximately $200 and it should be in our account within 2 business days, this was over a week ago. We have since tried to contact *********** to discern the timeframe for our refund but *********** is not taking are calls. We wish to file complaint against *********** to make others aware of their dishonest business practice of signing people up for their monthly membership without customer consent and unwillingness to re-pay said costs. We are debating taking legal action to recover our money and to protect others from this company.

  • Initial Complaint

    Date:04/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a carwash on Sunday 4/3 and on Monday 4/4 my card was charged ***** for a membership I didn't sign up for. I never gave anyone any of my info such as an email or my phone number and I never even received anything stating I had a membership. I contacted them on 4/4 and was told they would cancel the membership and refund my money within 5-7 business days. I reached back out on 4/17 because my funds had not been returned. I was told it wasn't processed and that's why it didn't go through. I was told it was being handled and my refund should appear shortly. Fast forward to today 4/19, I called again and this time I was told my subscription had been terminated so they would need my credit card info again to process my refund. I was assured the money would be returned "momentarily". That was at 9 am. I called back at 230pm and got the most rude CS supv ******** who tried to admonish me on not disrespecting her when they have stolen my money and giving me the run around. She was very passive aggressive and even stated at one point in the conversation that "this will be the last I say about it". I was told the was nobody above her, so she basically is in control of my refund. I asked what assurance can she give me that THIS time it will be processed, and I was given a "refund" confirmation number. This seems to be a practice of theirs looking at the complaints filled.

    Customer Answer

    Date: 05/01/2023

    I received my refund 4/26. I never heard from the ************ I just got an email from my credit card company. 

  • Initial Complaint

    Date:02/27/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had signed up for the $19.95 car wash plan, it says clear as day on the paper I was given I would be charged on February 23 the $19.95 I agreed to, Feb.23 rolls around and they take $39.95, we called customer service twice and got told theyd fix it, they didnt. We made multiple attempts to call this location but their phone is disconnected, I made multiple statements onlineno answer. Its wrong that theyre taking advantage of people and charging double what they should and then lying and saying theyll refund it, this is a common thing with this business from the reviews I wish I wouldve read sooner.

  • Initial Complaint

    Date:08/05/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a free car wash card in the mail. I went and received the "FREE" car wash. Weeks later I was charged $45.95 for a membership. I was charged twice. I reached out to my card company to find out where the unexplained charges were from. They informed me that I needed to go to the car wash and get them to remove the charges. The manager assured me that the membership would be cancelled and I would be issued a refund. They signed me up for a membership that I never agreed to and proceeded to charge monthly. I never presented them with any payment information. It was explained that it was not necessary to do so and that the charges were automatic. I am an 80 year old elderly lady. It was not explained to me that it was a membership nor that there would be recurring charges. Now they refuse to refund my money! What can I do? Please help me!

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