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Business Profile

Chiropractors D.C.

Millar Chiropractic

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Millar Chiropractic's headquarters and its corporate-owned locations. To view all corporate locations, see

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Millar Chiropractic has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/07/2023

      Type:Order Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I began seeing ************** at Millar Chiropractic on January 3, 2023. He told me in his initial visit that he would only be at the clinic until the end of January, he was opening his own clinic. He said that I was welcome to follow him or stay at this clinic. When I checked out I was encouraged by staff to purchase a package that would normally cost $1800, but if I paid up front I would only be charged $1500, thus saving $300. When I said that ************** was leaving and what if I decided I wanted to follow him to his new practice I was told they would refund my remaining balance. I paid for this at the beginning of my second appointment and was very surprised when I owed $80 for the visit. I was then told that the $1500 was for experimental treatment and insurance would not cover this. ************** ended up leaving the clinic earlier than expected and Dr. **** began working there on January 23, 2023. My first visit with Dr. **** went ok on January 23rd, Dr. ********************** was present. I saw Dr. **** on the 24th and 25th was not happy. He was very social and unprofessional, kept me waiting in the treatment room during the next 2 appointments even though the office was very slow. I had traction and felt numbness in my leg and it was very painful. On Thursday, January 26, 2023 I began physical therapy and began to see improvement in my pain and knew that strengthening muscles would improve my quality of life. I did not see benefit in my treatment and was not happy with the new doctor. When I spoke with ******* requesting a refund, she said that Dr. ********************** would have to approve it. He called and left a message and asked me to call him on his personal phone to get information about how I was treated. I have called Dr. ********************** many times. He does not answer his phone. One time he texted me back and said he would return my call, but he did not. He does not have voice mail to leave a message. I am very displeased.

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